Executive, Customer Care

Job Description

Title: Executive, Customer Care

Company Name: Edu Wise Foreign Consultancy(Dhaka)

Vacancy: 5

Age: Na

Job Location: Dhaka (Dhanmondi)

Salary: Negotiable

Experience:

• At most 1 year
• The applicants should have experience in the following business area(s): Immigration and Education Consultancy Service

• Bachelor/Honors

• Graduate in any subject

• Must have fluency in speaking and writing communication skills in English & Bangla.

• Must have the tendency for commitment of long- term work contracts

• At most 1 year
• The applicants should have experience in the following business area(s): Immigration and Education Consultancy Service

• Experience 0-1 years

• The applicants should have experience in the following area(s): Proven experience as a Branding & Digital Marketing or similar role

EDU WISE Foreign Consultancy serves as a bridge between international universities and Bangladeshi students. Its vision is to become renowned as one of the best educational consultants worldwide. Established in 2009 in Dhaka, Bangladesh, the organization is dedicated to guiding Bangladeshi students in pursuing educational opportunities abroad. Today, EDU WISE operates three branch offices in Dhaka, Sylhet, and Chattogram.

Job Responsibilities

• Handle inbound and outbound calls, emails, and social media inquiries from prospective students and clients.

• Provide accurate information about universities, courses, application processes, and other services offered by Eduwise Foreign Consultancy.

• Maintain a high level of customer service by addressing inquiries and resolving concerns promptly.

• Assist in scheduling counseling appointments and follow up with clients to ensure smooth communication.

• Maintain detailed records of student interactions and ensure proper documentation in the CRM system.

• Collaborate with the counseling and marketing teams to support campaigns and events.

Salary: As per company Policy

Compensation & Other Benefits

• Performance bonus

• Festival Bonus: 2

• 2 weeks of paid Holiday per year