Customer Care Representative (Digital Marketing & E-commerce)

Job Description

Title: Customer Care Representative (Digital Marketing & E-commerce)

Company Name: Foresight IT

Vacancy: 4

Age: At least 20 years

Job Location: Dhaka (Mirpur)

Salary: Tk. 12000 - 18000 (Monthly)

Experience:

Published: 2026-06-25

Application Deadline: 2026-07-25

Education:

• HSC
• Bachelor/Honors
• Diploma

Or equivalent.

• Age At least 20 years

• Experienced candidates will receive preference.

• Fresh graduates with excellent communication skills are encouraged to apply.

• Basic understanding of Digital Marketing services.

• Familiarity with Meta Advertising, Social Media Marketing, Website Services, Graphic Design, and AI-related services.

• Ability to explain service offerings clearly to potential clients.

• Knowledge of order processing and customer support operations.

• Familiarity with parcel management and courier handling processes.

• Ability to manage customer queries, delivery-related issues, and order follow-ups.

Required Skills

• Strong verbal and written communication skills.

• Excellent phone communication and customer handling ability.

• Proficiency in Microsoft Excel is mandatory.

• Good computer literacy and internet browsing skills.

• Fast typing speed in both Bengali and English.

• Ability to multitask and work in a fast-paced environment.

• Strong organizational and problem-solving skills.

• Positive attitude, professionalism, and willingness to learn.

Location: Darus Salam, Mirpur, Dhaka

Job Overview

• Handle customer communication and support activities for Digital Marketing and E-commerce operations.

• Maintain professional communication with clients and customers.

Key Responsibilities

• Handle customer inquiries through phone calls, Facebook, WhatsApp, and other communication channels.

• Follow up on leads and customer requests.

• Update and maintain customer records, reports, and CRM data.

• Coordinate with internal teams to ensure smooth service delivery.

• Resolve customer concerns and provide accurate information about products and services.

• Salary: BDT 12,000 – 18,000 (Based on Experience, Skills & Performance)

• Competitive salary based on experience and skills.

• Performance-based incentives and salary reviews.

• Career growth opportunities.

• Professional and supportive work environment.

• Training and skill development opportunities.