Client Support Officer

Job Description

Title: Client Support Officer

Company Name: OK IMMIGRATION

Vacancy: 01

Age: At least 24 years

Job Location: Chattogram (Chittagong GPO)

Salary: Tk. 12000 - 15000 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Immigration and Education Consultancy Service, Immigration/Visa Processing

• Bachelor/Honors

• At least 1 year
• The applicants should have experience in the following business area(s): Immigration and Education Consultancy Service, Immigration/Visa Processing

• Age At least 24 years
• Only Male

OK Immigration Inc. is inviting applications from qualified and motivated individuals for the position of Client Support Officer at our Chittagong office. This is a full-time, office-based role suited to professionals who thrive in a client-facing, target-oriented environment.

About the Role

As a Client Support Officer, you will be the first point of contact for prospective students and families exploring study abroad opportunities. Your responsibilities will span client communication, appointment coordination, lead follow-up, marketing support, and general office administration — all carried out in alignment with our professional and ethical standards.

Key Responsibilities

• Respond to client enquiries via phone, WhatsApp, Facebook, email, and other approved channels

• Welcome visitors and manage consultation appointments and front-desk operations

• Conduct timely lead follow-up to support consultation bookings and client engagement

• Assist Education Consultants with records, documentation, reminders, and scheduled follow-ups

• Support seminars, promotional campaigns, and lead-generation activities

• Design basic social media posts, flyers, and graphics using Canva, following brand guidelines

• Maintain accurate records of leads, appointments, and follow-ups using Excel and company systems

• Handle all client information responsibly and in accordance with the company's confidentiality policy

Qualifications & Requirements

• Bachelor's degree in any discipline (Marketing, Business Administration, English, Communication, Management, or Graphic Design preferred)

• Prior experience developing graphic design content for diverse international study abroad destinations is highly desirable and will be prioritised in candidate evaluation.

• Proven ability to support students or clients across diverse international contexts, with experience in at least one of the following regions: Canada, the UK, Malaysia, Australia, or New Zealand.

• Excellent verbal and written communication skills in both Bangla and English

• Practical proficiency in Canva is required; familiarity with Adobe Photoshop, Illustrator, or CapCut is an advantage

• Good working knowledge of Microsoft Office (Excel, Word, PowerPoint)

• Familiarity with Facebook, Instagram, WhatsApp Business, and digital marketing tools

• Strong time management, attention to detail, and ability to work with targets

  Recruitment and Assessment Process

  Shortlisted applicants may be invited to attend an in-person assessment at the *OK Immigration Inc. Chittagong Office*.

  The assessment process will take approximately *one and a half hours* and may include:

  ·         Written thinking and problem-solving assessment

  ·         Combined English proficiency test and technical skills assessment

  ·         Final viva interview with the CEO

  Only shortlisted applicants will receive the interview date, time, and office address.

   

  How to apply

  Interested candidates should email an updated resume and relevant graphic design projects, portfolio links, or work samples (where available) to career@okimmigration.ca.

• Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2

1. Salary: Competitive and negotiable for qualified candidates, determined based on experience, qualifications, and the company's approved compensation structure.

2. Commission: Eligible for commission on successfully converted and completed client cases, subject to the company's commission policy, applicable laws, quality standards, and internal compliance requirements.

3. Festival Bonus: Awarded in accordance with company policy.

4. Additional Benefits: As per company policy.

5. Growth & Development: Access to professional learning resources and career advancement opportunities.