Manager - Operations (Korean Language Expert)

Job Description

Title: Manager - Operations (Korean Language Expert)

Company Name: VFS Bangladesh Pvt Ltd

Vacancy: 1

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience: --

Published: 2026-06-24

Application Deadline: 2026-07-24

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

• Maintain effective communication with Korean officials and liaise with Embassy/consular representatives to support operational requirements.

• Oversee and ensure smooth day-to-day operations of the Visa Application Center (VAC).

• Manage overall center operations, ensuring efficiency, productivity, and alignment with organizational goals.

• Ensure high levels of customer satisfaction through service excellence and process improvement.

• Ensure full compliance with local and international regulations, company policies, and 100% adherence to SOP standards.

• Conduct regular operational audits and implement process improvements, new rollouts, and system changes.

• Lead and support new process implementations across Visa Application Centers.

• Supervise, guide, and develop team members while fostering a strong team culture and collaboration.

• Coordinate effectively with cross-functional teams including HR, Finance, Procurement, Administration, Quality, and Branding.

• Collaborate with the Value-Added Services (VAS) team to identify and develop new revenue opportunities.

• Ensure compliance with corporate security policies and operational risk controls.

• Monitor and manage Service Level Agreements (SLAs) and operational KPIs to ensure timely service delivery.

• Drive continuous improvement initiatives to enhance operational efficiency and service quality.

• Provident fund,Weekly 2 holidays,Insurance,Profit share,Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2