Executive – Customer Relationship Management (CRM)

Job Description

Title: Executive – Customer Relationship Management (CRM)

Company Name: Smart Distribution (Pvt) Ltd.

Vacancy: 10

Age: At least 22 years

Job Location: Anywhere in Bangladesh

Salary: Tk. 10000 (Monthly)

Experience:

Published: 2026-06-25

Application Deadline: 2026-06-30

Education:

• Bachelor/Honors

• Bachelor's Degree in any discipline from a recognized institution.

• Fresh graduates are encouraged to apply.

• Age At least 22 years

Experience Requirements

• Experience in Customer Service, Customer Relationship Management (CRM), Sales, Marketing, or related fields will be considered an advantage.

• Candidates with strong communication and customer-handling skills are encouraged to apply.

Additional Requirements

• Excellent communication and interpersonal skills.

• Ability to work independently and manage responsibilities from a home office.

• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).

• Familiarity with online communication and reporting tools.

• Must reside in the Division/District for which the application is submitted.

• Fluency in Bangla is mandatory; basic English communication skills will be an added advantage.

• Willingness to travel within the assigned Division/District as required.

• Female candidates are highly encouraged to apply.

Workplace: Work from Home (Field Visits Required)

Job Location: Applicant's Own Division/District (Anywhere in Bangladesh)

Job Location

• Applicants from all Divisions of Bangladesh are encouraged to apply. Selected candidates will be assigned responsibilities within their own Division/District.

Job Context: Smart Distribution (Pvt.) Ltd. is seeking proactive, customer-focused, and self-motivated individuals for the position of Executive – Customer Relationship Management (CRM). The selected candidates will work from their home office and be responsible for maintaining customer relationships, providing customer support, conducting follow-up activities, and visiting customers within their assigned Division/District when required.

Job Responsibilities

• Communicate with customers through phone calls, emails, and digital communication platforms.

• Develop and maintain strong relationships with existing and prospective customers.

• Handle customer inquiries, complaints, and feedback professionally and efficiently.

• Conduct regular follow-ups to ensure customer satisfaction and service quality.

• Maintain accurate customer records and update CRM databases regularly.

• Coordinate with internal departments to resolve customer issues and ensure smooth service delivery.

• Prepare daily activity reports and customer feedback reports for management review.

• Visit customers and business locations as assigned by the company.

• Achieve customer satisfaction, retention, and engagement targets.

• Ensure timely reporting and compliance with company CRM policies and procedures.

Monthly Compensation

• Basic Salary: BDT 10,000

• Mobile Allowance: BDT 1,000

• Transport Allowance: As per approved field visit requirements

Other Benefits

• Work-from-home opportunity.

• Performance-based incentives.

• Performance will be evaluated based on daily reports, customer engagement, and achievement of assigned targets.

• Fast-track promotion and career advancement opportunities for high-performing candidates.

• Supportive and professional work environment.