Executive – Call center

Job Description

Title: Executive – Call center

Company Name: Bengal Hurricane Group

Vacancy: 2

Age: 22 to 30 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 1 to 3 years
• Freshers are also encouraged to apply.

• Bachelor/Honors

• 1 to 3 years
• Freshers are also encouraged to apply.

• Age 22 to 30 years
• Only Female

• Excellent verbal and written communication skills.

• Comfortable with technology, multi-channel support (phone, email, chat).

• Problem-solving mindset with patience and empathy.

• Ability to multitask, prioritize, and manage time effectively.

• Willingness to work flexible shifts, including evenings/weekends/holidays if required.

  Core Skills

• Customer empathy and active listening.

• Clear, confident phone presence.

• De-escalation and conflict resolution.

• Attention to detail and data accuracy.

• Team collaboration and coachability.

• Handle a high volume of inbound/outbound calls, emails, or chats in a professional manner.

• Identify caller needs, clarify information, research issues, and provide accurate solutions.

• Document all interactions, updates, and resolutions in the system.

• Follow call scripts and compliance guidelines where applicable.

• Escalate complex issues to Tier 2/Subject Matter Experts as needed.

• Participate in training, coaching, and quality assurance sessions.

• Protect customer data and uphold privacy/security standards.

• Insurance
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

As per company policy.