Deputy Program Manager (Clinical Service and Quality Management)
Job Description
Title: Deputy Program Manager (Clinical Service and Quality Management)
Company Name: Friendship
Vacancy: Not specific
Job Location: Anywhere in Bangladesh
Employment Status: Contractual
Educational Requirements:
∎ MBBS or Masters of Public Health or any other relevant discipline from any recognized University with minimum second class in all exams/CGPA
Experience Requirements:
∎ At least 5 year(s)
Job Context:
∎ Manage network of clinics to provide quality services
∎ Follow the existing compliance in managing clinics from government, health sector, IOM and donor
∎ Understand the field work and importance of field work
∎ Self-discipline, honesty, and work commitment ensured
∎ Create reasonable goals for team members and make their professional development plans
∎ Provides positive response when team members report problems
∎ Simplify work process to eliminate the error and find out root cause solutions of any problem
∎ Ensure supply and utilization of resources following organizational guideline
∎ Systemic implementation and execution of project activities ensuring interconnectedness
∎ Ensure quality of care following existing protocols and guidelines
∎ Client/ patient satisfaction after getting the services remain a corner stone of the entire service
∎ Community engagement through responsiveness and positive interaction to be ensured.
Job Responsibilities:
∎ Assist the Program Manager to meet all technical, logistic supply, problem identification and solving, and other contractual performance requirements to bring about the successful completion of all projects within the portfolio and coordinate the addition of new projects into the portfolio
∎ Provide oversight and guidance for all projects and tasks ensuring that they are adequately staffed, planned, and performance is within scope, time, and available budget.
∎ Facilitate and manage executive-level relationships, cultivate strong relationships with colleagues, and collaborates across all disciplines.
∎ Lead the team at all levels for overall performance improvement, tracking outcome and adding value created by various efforts.
∎ Ensure capacity building of the team members to provide quality services at the team level with special focus on clients care issue, community engagement and technical services
∎ Facilitate solid lines of communication and coordination with the customer and technical teams throughout the lifecycle of the project
∎ Continuous monitoring and problem solving of the clinical facilities
∎ Ensure all guidelines including PSEA, child protection, safeguarding, gender issues, etc are adapted and followed as per organizational policy
∎ Any other task as and when required by the Program Manager
∎ Support the PMs efforts to maintain a positive organizational climate with the highest professional and ethical standards
∎ Support Health Project intervention in emergency setting
∎ Support Programme Manager in collaborating with camp level govt. functionary, ministry of Health, DGHS, Civil surgeon, Upazila Health and Family Planning Officer, physicians, nurses, and other hospital professional staff to establish standards for running a medical/health facility and ensure operational support for smooth implementation of health interventions.
∎ Oversee all technical, financial, and contractual and performance requirements to bring about the successful completion of the project
∎ Work with Program Manager in people management, development goals, efficiency and quality improvement, financial management, financial planning, Health services development, compliance, public relations, and internal communications
∎ Proactively work with various project managers to address risks and issues to ensure project success.
∎ Provides positive response when team members report problems
∎ Promote a spirit of collegiality and gender diversity amongst team members and in the organization;
∎ Encourage team members to collaborate across areas; Address and resolve any diversity related issues;
∎ Set goals and conduct appraisals for the team; Set high standards and confront poor performance where needed
∎ Take appropriate actions to manage poor performance (such as creating Performance Improvement Plans, coaching, job rotations, planning separations) in order to build and develop an engaged and high performing team.
∎ Lead project/support staff teams independently throughout efforts.
∎ Implement, monitor and coordinate/supervise program planning evaluating quality assurance in community setting project;
∎ Match field site demographics and protocol requirements to identify target locations/households for activities;
∎ Create a work plan (allocation of locations and duties) for implementation of intervention project;
∎ Monitor and ensure quality in health interventions at the field level
∎ Support Programme Manager in monitoring field level operations
∎ Monitor the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programmer's goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
Additional Requirements:
∎ Minimum experience with NGOs, UN agency or international development organization and out of 3 years at least 5 years' experience in the Health project or Programme.
∎ Current national and global development trends related to women empowerment, gender and justice, legal aid, rights-based approach, access to information; SDGs.
∎ Sound knowledge and understanding Project cycle management, results-based management and rights-based approach.
Salary: Negotiable
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 5 Jun 2022
Company Information:
∎ 30 May 2022
∎ Friendship
∎ Address : K-14/2A, Baridhara North Road (Kalachadpur), Dhaka - 1212, Bangladesh
∎ Web : www.friendship.ngo
Category: NGO/Development
: “FRIENDSHIP is committed to safeguarding children, young people, and adults, and employees, Donors, visiting Doctors, visiting Journalists, visitors, beneficiaries including communities where we work and volunteers/interns. We believe every stakeholder and every member of the communities we work with, has the right to be protected from all forms of harm, abuse, neglect, harassment, and exploitation - regardless of age, race, religion, and gender, status as an individual with a disability or ethnic origin. Therefore, our recruitment policy and procedure fully include background checks and disclosure of criminal records in order to ensure safeguarding. FRIENDSHIP is an equal opportunity employer and will do everything possible to ensure that those who are suitable to work within our values and beliefs are recruited to work for us. Any personal persuasion will result in a disqualification of candidature”.Photograph must be enclosed with the resume.
