Deputy Manager, Technical Support for CISCO and F5
Job Description
Title: Deputy Manager, Technical Support for CISCO and F5
Company Name: FLORA LIMITED
Vacancy: 04
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science in EEE Reputed University
∎ Preferred Professional Certification: CCIE,CCNP,F5 (101 and 201)
Experience Requirements:
∎ At least 8 year(s)
Job Responsibilities:
∎ Troubleshoot complex enterprise networks to quickly resolve downtime and outages
∎ Act as a focal point for high impact, large account problem resolution
∎ Works on complex problems where analysis of situations requires an in-depth evaluation of factors
∎ Develop expertise in specific areas (i.e. technology, product). Transfer this skill in order
∎ Manage issues/customers by setting expectations and meeting/exceeding those expectations to achieve the highest level of customer satisfaction
∎ Effectively communicate issues to engineers within the support team, and resolutions/workaround to the customer
∎ Receive minimal supervision, no instruction on routine work, and general instruction on new assignments
∎ Applies analytical skills and technical knowledge to resolve product and network problems of moderate to high complexity.
∎ Analyze, configure and troubleshoot Core, Distribution, Access layer switches and networks
Additional Requirements:
∎ Age at most 38 years
∎ Both males and females are allowed to apply
∎ Strong practical knowledge of troubleshooting Routing, Switching, and Firewall
∎ Strong practical knowledge of protocols including Multicast, HSRP, TCP/IP, IPSEC, and WLAN
∎ Strong practical knowledge of Cisco platforms including Nexus, Catalyst, ASR, and ISR series routers
Salary: Negotiable
Compensation & Other Benefits:
∎ T/A, Gratuity
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Application Deadline: 31 Jan 2021
Company Information:
∎ 14 Jan 2021
∎ FLORA LIMITED
∎ Address : Head Office, Gulshan, Rangs FC Enclave, Level: AB – 9, Plot No: 6/A, Road No: 32, Gulshan Avenue, Dhaka – 1212, Bangladesh.
∎ Web : www.floralimited.com
∎ Business : Information Technology & Marketing/Distribution of ICT Products
Category: IT/Telecommunication
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