Customer Support & Negotiation Manager (PST Shift)
Job Description
Title: Customer Support & Negotiation Manager (PST Shift)
Company Name: UNREALIUM TECHNOLOGIES INC.
Vacancy: 2
Age: 18 to 50 years
Job Location: Anywhere in Bangladesh
Salary: Tk. 44000 - 88000 (Monthly)
Experience:
Published: 2026-06-14
Application Deadline: 2026-06-14
Education:
Requirements:
Skills Required:
Additional Requirements:
- Age 18 to 50 years
Responsibilities & Context:
Position Type: Full-Time Remote Subcontract
Location: Bangladesh (Remote)
Working Hours: PST Time Zone (West Coast Canada)
Language: Fluent English (spoken & written)
Reports To: GM
About Unrealium
Unrealium.com is a Canadian real estate marketing & technology platform connecting tenants and landlords through AI-powered tools, CRM systems, and structured communication workflows.
We do not operate as a traditional call center or sales office.
Our team helps tenants find better rental homes, guides them through the process, and creates value through professional follow-up, negotiation, and coordination.
Role Mission (Very Simple)
Your mission is to build trust-based relationships with tenants, help them move forward with showings and applications to rent property at Vancouver, convert communication into real rental outcomes.
This is not cold sales.
You work only with warm tenant leads already in our system.
What You Will Actually Do (Daily Work)
Tenant Communication & Relationship Building
Communicate with tenants via phone, SMS, and email
Confirm whether tenants are still searching
Build a reliable communication “bridge” (email + phone)
Use a calm, friendly, professional tone at all times
Follow-Up & Negotiation
Discuss tenant preferences (budget, area, timing)
Explain next steps clearly and confidently
Encourage official applications (this is data, not pressure)
Handle objections politely and logically (price, hesitation, timing)
Showings Coordination
Offer available time windows (not open questions)
Coordinate showings according to internal scheduling rules
Maximize attendance per showing (more tenants = better results)
CRM Discipline (Critical)
Work strictly inside FollowUpBoss (FUB)
Log every call, message, and outcome as a “touch”
Maintain clean stages, tags, and notes
Follow the 40 touches/day productivity standard
Newsletter & Follow-Up Workflow
Send short, personalized tenant newsletters
Call tenants after newsletters to collect feedback
Update tenant profiles with new preferences
Help identify what tenants want that we don’t yet have getting the link to any rental portal on the market
Why Join Unrealium
Remote work with a Canadian company
Meaningful conversations (you help people)
No toxic sales pressure
Clear procedures & training provided
Direct communication with founder
Long-term growth opportunity in an international team
Job Other Benifits:
Base Salary: 300 CAD + BONUSES per successful deal with your clients (test period applies) Clear growth path to: SUB AGENT (when you are allowed to communicate with landlords)
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
