Customer Service Supervisor
Job Description
Title: Customer Service Supervisor
Company Name: ADN Telecom Limited
Vacancy: --
Age: Na
Job Location: Dhaka
Salary: Negotiable
Experience:
- 2 to 4 years
- The applicants should have experience in the following business area(s): Call Center
Published: 2025-12-21
Application Deadline: 2026-01-20
Education:
Bachelor’s degree in Business, Management, or relevant discipline.
Requirements:
- 2 to 4 years
- The applicants should have experience in the following business area(s): Call Center
Skills Required: Good communication skills in both English and Bangla,Microsoft Office
Additional Requirements:
At least 1 year of experience in a supervisory role preferred
Banking or financial services call center experience will be an advantage
Strong leadership and people management skills.
Excellent communication skills in Bangla and English.
Hands-on experience with CRM systems and call monitoring tools.
Strong reporting and analytical skills.
Ability to work in rotational shifts
Responsibilities & Context:
We are seeking experienced Customer Service Supervisor to manage day-to-day operations, ensure service quality, and lead a team of customer service executives in a compliance-driven environment.
Supervise and monitor daily call center operations.
Ensure adherence to SOPs, scripts, quality, and compliance standards.
Monitor live calls and evaluate agent performance.
Ensure team KPIs (AHT, CSAT, FCR, compliance) are met.
Handle escalated customer complaints and critical service issues.
Prepare daily, weekly, and monthly operational performance reports.
Conduct coaching, training, and performance review sessions.
Coordinate with internal stakeholders to improve service delivery.
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
