Assistant Engineer/ Engineer

Job Description

Title: Assistant Engineer/ Engineer

Company Name: ADN Telecom Limited

Vacancy: --

Age: 22 to 28 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): IT Enabled Service

• Bachelor of Science (BSc) in Computer Science & Engineering

• 1 to 3 years
• The applicants should have experience in the following business area(s): IT Enabled Service

• Age 22 to 28 years

User Support & Incident Management

• Serve as the initial point of contact for users seeking technical assistance via phone, email, or a ticketing system.

• Record, prioritize, and track support requests accurately, ensuring timely resolution and effective communication with users.

• Provide first-level support by diagnosing and troubleshooting hardware, software, and network-related issues.

Problem Resolution & Escalation

• Resolve basic technical issues efficiently and escalate complex problems to higher-level support teams when necessary.

• Document problem resolution processes and create knowledge base articles to aid in future troubleshooting.

Hardware & Software Installation

• Install, configure, and maintain desktop computers, laptops, printers, and other peripheral devices.

• Deploy and update software applications, ensuring compliance with licensing agreements and organizational policies.

System Monitoring & Maintenance

• Monitor system performance and network connectivity, proactively identifying potential issues and mitigating risks.

• Perform routine maintenance tasks, including system updates, patch management, and security checks.

• User Account Management 

• Manage user accounts, including creating, updating, and deactivating accounts as needed.

• Ensure proper access controls and permissions are in place to maintain data security and integrity.

Documentation & Reporting

• Maintain accurate records of support requests, problem resolutions, and system changes.

• Generate regular reports on helpdesk activity, identifying trends and areas for improvement.

Collaboration & Communication

• Work closely with other IT team members to resolve technical issues and implement new technologies.

• Communicate effectively with users, providing clear instructions and updates on the status of their support requests.

• Provident fund,Weekly 2 holidays,Mobile bill,Insurance,Gratuity
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2