Customer Service Specialist

Job Description

Title: Customer Service Specialist

Company Name: InfoTitan Limited

Vacancy: 2

Age: 22 to 32 years

Job Location: Dhaka (Baridhara)

Salary: Tk. 20000 - 25000 (Monthly)

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Call Center

• A Level
• Bachelor/Honors

• 2 to 5 years
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Call Center

• Age 22 to 32 years
• Only Female

• Highly fluent in English – both verbal and written.

• Engage with customers in clear, professional English.

• Need to provide excellent customer service and give precise information to the customer, ensuring customer satisfaction.

• Handle correspondence, calls, and meetings confidently.

• Self-motivated and willing to work within the SHIFT TIME with consistency

• Receive inbound calls and make outbound lead generation calls to and from elite clientele in a polite, professional, and persuasive manner.

• Maintain excellent verbal and written communication in English.

• Handle queries with clarity, empathy, and confidence.

• Maintain accurate call logs and follow-up records.

• Meet & exceed individual KPI’s assigned by the Management.

• Obtain and examine all relevant information to assess the validity of complaints and to determine possible causes.

• Report to the team leader for complicated issues

• Strong interpersonal and presentation skills.

• Prior experience in customer relations or client-facing roles preferred.

• Ability to work under pressure while maintaining professionalism.

• Salary Review: Yearly

Government Holidays