Customer Service Representative/Customer Communication Specialist

Job Description

Title: Customer Service Representative/Customer Communication Specialist

Company Name: Career Paths Dhaka

Vacancy: 10

Age: 18 to 35 years

Location: Dhaka (Banani, DOHS Mohakhali)

Experience:
∎ At least 1 year

Published: 1 Oct 2024

Education:
∎ O levels/HSC to Master's Degree So-called "Academic Degree" is not mandatory, but knowledge, skill and work spirit will be the key to being selected.
∎ O levels/HSC to Master's Degree So-called "Academic Degree" is not mandatory, but knowledge, skill and work spirit will be the key to being selected.

Requirements:

Additional Requirements:
∎ Age 18 to 35 years
∎ Relevant experience will be prioritized. Affluent in English. A good IELTS Score is preferable. Skills Required: Client Communication, Client Management, Education Research, Report Writing and Computer skills.
∎ Relevant experience will be prioritized. Affluent in English. A good IELTS Score is preferable. Skills Required: Client Communication, Client Management, Education Research, Report Writing and Computer skills.

Responsibilities & Context:
∎ Ensure exceptional customer experiences Handle inquiries and resolve issues promptly. Communicate effectively to meet customer needs. Thrive in a fast-paced environment. Contribute to a customer-centric approach. Uphold service standards. Foster positive client relationships.
∎ Greet and register students arriving at the office. Research and stay informed about our products and services. Submit applications on behalf of clients. Be presentable. Must be skilled in Excel. Must have expertise in CRM software. Ensure prompt and effective communication with clients. Address client inquiries and provide comprehensive information. Maintain detailed records of client interactions and transactions. Handle and resolve client complaints or concerns. Demonstrate strong interpersonal and communication skills. Ensure efficient and effective interactions with people. Uphold a high standard of customer service. Contribute to a positive and welcoming office environment.
∎ Ensure exceptional customer experiences Handle inquiries and resolve issues promptly. Communicate effectively to meet customer needs. Thrive in a fast-paced environment. Contribute to a customer-centric approach. Uphold service standards. Foster positive client relationships.
∎ Greet and register students arriving at the office. Research and stay informed about our products and services. Submit applications on behalf of clients. Be presentable. Must be skilled in Excel. Must have expertise in CRM software. Ensure prompt and effective communication with clients. Address client inquiries and provide comprehensive information. Maintain detailed records of client interactions and transactions. Handle and resolve client complaints or concerns. Demonstrate strong interpersonal and communication skills. Ensure efficient and effective interactions with people. Uphold a high standard of customer service. Contribute to a positive and welcoming office environment.

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Performance bonus as per company rules. Festival Bonus: (As per company policy)
∎ Salary Review: Yearly
∎ Performance bonus as per company rules. Festival Bonus: (As per company policy)

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Banani, DOHS Mohakhali)

Job Highlights:
∎ Join as Customer Service Representative / Customer Communication Specialist:
∎ Excel in communication, problem-solving, and multi-channel support.
∎ Grow in a positive, team-oriented environment!
∎ Join as Customer Service Representative / Customer Communication Specialist:
∎ Excel in communication, problem-solving, and multi-channel support.
∎ Grow in a positive, team-oriented environment!

Read Before Apply:

Apply through bdjobs or mail your CV to "[email protected]". Make sure to write the job title as the subject of your email.

Company Information:
∎ Career Paths Dhaka
∎ 102 Park Rd, New DOHS, Mohakhali, Dhaka - 1206, Bangladesh
∎ Established in 2007, Career Paths has been dedicated to guiding Bangladeshi students towards obtaining advanced degrees from esteemed foreign universities. Our commitment and endeavors are encapsulated in our company`s name. In essence, Career Paths serves as a mentor, illuminating the most fitting trajectory for individuals to construct an exceptional career.

Distinguishing ourselves, we refrain from self-proclaimed titles of being the `best` student consultancy firm in Bangladesh. Instead, we position ourselves as the most trusted education consultant in Bangladesh, specializing in career counseling and facilitating student visa processes for the UK, USA, Canada, Australia, Sweden, Finland, and Malaysia.

Our organizational structure comprises distinct departments staffed with proficient individuals, contributing to our elevated success rate in comparison to other student consultancy firms in Bangladesh.

Address::
∎ 102 Park Rd, New DOHS, Mohakhali, Dhaka - 1206, Bangladesh
∎ Established in 2007, Career Paths has been dedicated to guiding Bangladeshi students towards obtaining advanced degrees from esteemed foreign universities. Our commitment and endeavors are encapsulated in our company`s name. In essence, Career Paths serves as a mentor, illuminating the most fitting trajectory for individuals to construct an exceptional career.Distinguishing ourselves, we refrain from self-proclaimed titles of being the `best` student consultancy firm in Bangladesh. Instead, we position ourselves as the most trusted education consultant in Bangladesh, specializing in career counseling and facilitating student visa processes for the UK, USA, Canada, Australia, Sweden, Finland, and Malaysia.Our organizational structure comprises distinct departments staffed with proficient individuals, contributing to our elevated success rate in comparison to other student consultancy firms in Bangladesh.

Application Deadline: 31 Oct 2024

Category: Customer Support/Call Centre