Customer Service Representative (Telecommunication)

Job Description

Title: Customer Service Representative (Telecommunication)

Company Name: SM IT SOLUTION

Vacancy: 01

Age: 23 to 30 years

Job Location: Chattogram (Chattogram Sadar)

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): IT Enabled Service

• Bachelor/Honors

• 1 to 3 years
• The applicants should have experience in the following business area(s): IT Enabled Service

• Age 23 to 30 years
• Only Female

• Strong problem-solving abilities and attention to detail.
• Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously.
• Willingness to work flexible hours, including evenings, weekends, and holidays, based on business needs.
• ⁠Ability to work both independently and collaboratively as part of a team.

• Respond to incoming calls from customers in a professional and courteous manner.
• Listen actively to customer concerns and provide accurate information and assistance.
• Diagnose and resolve technical issues related to telecommunications services and products.
• Process customer orders, service requests, and billing inquiries accurately and efficiently.
• Stay informed about the latest products, services, and industry trends to better assist customers.
• Demonstrate empathy and patience when dealing with customer issues, ensuring a positive experience.
• Document all customer interactions and transactions thoroughly in the company database.
• ⁠Strong interpersonal skills and the ability to effectively communicate with customers from diverse backgrounds.