Customer Service Representative
Job Description
Title: Customer Service Representative
Company Name: Neo Smile
Vacancy: 1
Age: 20 to 30 years
Job Location: Dhaka (GULSHAN 2)
Salary: Negotiable
Experience:
- At least 2 years
- The applicants should have experience in the following business area(s): Clinic
Published: 2026-05-20
Application Deadline: 2026-05-30
Education:
- Bachelor/Honors
Requirements:
- At least 2 years
- The applicants should have experience in the following business area(s): Clinic
Skills Required: Customer Care,Customer Relationship,Customer Service,Customer Support through Phone,Handling Customers,Live Chat,Receptionist/ Front Desk
Additional Requirements:
- Age 20 to 30 years
- Only Female
Required Skills & Qualifications
- Strong communication skills in Bangla and English
- Confident speaking over phone and WhatsApp
- Good interpersonal and customer handling skills
- Basic computer knowledge
- Comfortable using:
- WhatsApp Business
- Google Sheets
- Facebook/Instagram Inbox
- CRM systems (preferred)
- Organized, punctual, and detail-oriented
- Sales-minded personality with positive attitude
Preferred Experience
- Experience in:
- Front desk management
- Tele sales
- Customer support
- Clinic/hospital reception
- Beauty/aesthetic/wellness industry
- Experience with GoHighLevel (GHL) is a plus
Performance Expectations
- Fast response time to leads
- High appointment booking rate
- Professional patient experience
- Strong follow-up discipline
- Daily reporting and CRM updates
Ideal Candidate
Someone who:
- Communicates confidently
- Is naturally friendly and organized
- Can handle pressure and multitask
- Understands premium customer experience
- Is motivated by performance and growth
Responsibilities & Context:
Position Overview
NeoSmile is looking for a highly organized, confident, and communication-focused team member who can manage front desk operations, handle customer communication, and support appointment booking and sales follow-ups.
Workplace Type
- Full-time
- On-site
- Location: Dhaka
Key Responsibilities
Front Desk & Clinic Operations
- Welcome and assist patients professionally
- Manage appointment scheduling and confirmations
- Handle walk-ins and patient inquiries
- Maintain a clean and organized reception area
- Coordinate with doctors and internal team members
- Maintain patient records and CRM updates
- Respond to Facebook, Instagram, WhatsApp, and phone inquiries
- Explain NeoSmile services clearly and confidently
- Follow up with leads and existing patients
- Handle customer concerns professionally
- Ensure fast response times and smooth communication
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
