Customer Service Officer (Assistant Officer), Cash Area, Branch and Sub Branch

Job Description

Title: Customer Service Officer (Assistant Officer), Cash Area, Branch and Sub Branch

Company Name: Eastern Bank PLC

Vacancy: --

Age: Na

Job Location: Anywhere in Bangladesh

Salary: Tk. 36000 (Monthly)

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Banks

• Fresh business graduate with CGPA of 3.00 or above.

• 1 to 2 years
• The applicants should have experience in the following business area(s): Banks

• 1 to 2 years of experience in a similar role at a reputed bank (optional).

• Willingness to work anywhere in Bangladesh.

• Strong communication and interpersonal skills with adequate computer literacy.

• Proactive team player, positive mindset and ability to work under pressure.

• Ability to learn quickly in-depth product and service related knowledge.

• Compliant with Bangladesh Bank policies, AML regulations, and directives on Money Laundering prevention

• Swift and accurate cash transactions at cash counter, ensuring correct denominations.

• Comply with note sorting rules, AML policies, and regulatory guidelines.

• Assist in cash and vault management, including cash till balancing, note sorting, and report checking.

• Achieve financial targets (Assets, Liabilities, Cards, New Accounts) set by the bank.

• Manage ATM booth, including cash loading, unloading, and reconciliation.

• Hold vault key in the absence of the Cash In-Charge.

• Ensure customer satisfaction by providing excellent service in the cash area.

• Maintain adequate stock of forms and brochures in the cash area.

• Accurately display fake note warnings, deposit, and exchange rate information.

• Manage queues, ensure security, and maintain cleanliness in the cash area.

• Maintain confidentiality of customer and bank information.

Job Location: At any branch or sub branch located in Bangladesh

Compensation & Benefit

• Monthly gross salary of BDT. 36,000 during probation period (probation period is minimum 6 months)

• After successful completion of probation period, monthly salary will become BDT. 45,000

• Other admissible benefits as per People Management Policy of EBL.