Customer Service Officer (Assistant Officer), Cash Area, Branch and Sub Branch
Job Description
Title: Customer Service Officer (Assistant Officer), Cash Area, Branch and Sub Branch
Company Name: Eastern Bank PLC
Vacancy: --
Age: Na
Job Location: Anywhere in Bangladesh
Salary: --
Experience:
- 1 to 2 years
- The applicants should have experience in the following business area(s): Banks
- Freshers are also encouraged to apply.
Published: 2024-10-17
Application Deadline: 2024-10-26
Education:
Fresh business graduate with CGPA of 3.00 or above.
Requirements:
- 1 to 2 years
- The applicants should have experience in the following business area(s): Banks
- Freshers are also encouraged to apply.
Skills Required:
Additional Requirements:
1 to 2 years of experience in a similar role at a reputed bank (optional).
Willingness to work anywhere in Bangladesh.
Strong communication and interpersonal skills with adequate computer literacy.
Proactive team player, positive mindset and ability to work under pressure.
Ability to learn quickly in-depth product and service related knowledge.
Compliant with Bangladesh Bank policies, AML regulations, and directives on Money Laundering prevention.
Responsibilities & Context:
Prime Responsibilities
Swift and accurate cash transactions at cash counter, ensuring correct denominations.
Comply with note sorting rules, AML policies, and regulatory guidelines.
Assist in cash and vault management, including cash till balancing, note sorting, and report checking.
Achieve financial targets (Assets, Liabilities, Cards, New Accounts) set by the bank.
Manage ATM booth, including cash loading, unloading, and reconciliation.
Hold vault key in the absence of the Cash In-Charge.
Ensure customer satisfaction by providing excellent service in the cash area.
Maintain adequate stock of forms and brochures in the cash area.
Accurately display fake note warnings, deposit, and exchange rate information.
Manage queues, ensure security, and maintain cleanliness in the cash area.
Maintain confidentiality of customer and bank information.
Job Location: At any branch or sub branch located in Bangladesh
Job Other Benifits:
Monthly gross salary of BDT. 36,000 during probation period (probation period is minimum 6 months)
After successful completion of probation period, monthly salary will become BDT. 45,000
Other admissible benefits as per People Management Policy of EBL.
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Bank/ Non-Bank Fin. Institution
