Customer Service Officer
Job Description
Title: Customer Service Officer
Company Name: ADN Telecom Limited
Vacancy: --
Age: Na
Job Location: Dhaka
Salary: Negotiable
Experience:
- At most 2 years
- The applicants should have experience in the following business area(s): IT Enabled Service
- Freshers are also encouraged to apply.
Published: 2025-12-21
Application Deadline: 2026-01-20
Education:
- Bachelor/Honors
Requirements:
- At most 2 years
- The applicants should have experience in the following business area(s): IT Enabled Service
- Freshers are also encouraged to apply.
Skills Required: CRM Software,Good communication skills in both English and Bangla,Microsoft Office
Additional Requirements:
Willingness to work in Rotational Shifts
Ability to work under pressure with a customer-centric mindset
Responsibilities & Context:
We are looking for energetic and customer-focused Customer Service Officer to support inbound and outbound customer service operations. The role involves handling customer queries, complaints, and service requests while maintaining high service quality and confidentiality.
Receive and make customer calls related to banking services.
Provide accurate information on accounts, cards, digital banking, and general queries.
Record customer interactions, complaints, and requests in the CRM system.
Resolve customer issues within defined turnaround time (TAT).
Escalate complex or sensitive cases to the Supervisor as per SOP.
Maintain strict confidentiality of customer and organizational data.
Follow approved scripts, quality standards, and compliance guidelines.
Achieve assigned KPIs including AHT, FCR, CSAT, call quality, and attendance
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
