Customer Service Officer
Job Description
Title: Customer Service Officer
Company Name: A Well-Regarded Company
Vacancy: 10
Location: Anywhere in Bangladesh
Minimum Salary: Negotiable
Published: 10 Mar 2024
Education:
∎ Bachelor of Business Administration (BBA) in Marketing
∎ Bachelor’s degree in business administration, marketing, IT, or related field preferred
∎ Bachelor’s degree in business administration, marketing, IT, or related field preferred
Requirements:
Additional Requirements:
∎ Proven experience in a customer service role, preferably in a similar industry.
∎ Advanced typing speed in Bangla and English.
∎ Excellent communication skills, both verbal and written in Bangla & English.
∎ Strong problem-solving and conflict resolution abilities.
∎ Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
∎ Proficiency in using CRM software and other customer service tools.
∎ Ability to work independently as well as part of a team.
∎ Empathy and patience when dealing with customers.
∎ Flexibility to work occasional evenings, weekends, or holidays as needed.
∎ Willing to work anywhere in Bangladesh or Overseas. Unmarried are preferable.
∎ Proven experience in a customer service role, preferably in a similar industry.
∎ Advanced typing speed in Bangla and English.
∎ Excellent communication skills, both verbal and written in Bangla & English.
∎ Strong problem-solving and conflict resolution abilities.
∎ Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
∎ Proficiency in using CRM software and other customer service tools.
∎ Ability to work independently as well as part of a team.
∎ Empathy and patience when dealing with customers.
∎ Flexibility to work occasional evenings, weekends, or holidays as needed.
∎ Willing to work anywhere in Bangladesh or Overseas. Unmarried are preferable.
Responsibilities & Context:
∎ Respond to Customer Inquiries: Effectively and efficiently handle a high volume of customer inquiries through various channels including phone, email, and live chat.
∎ Provide Service Information: Educate customers about our services and policies, ensuring they have the information they need to make informed decisions.
∎ Resolve Issues: Address customer complaints, concerns, and requests with empathy and professionalism, striving for first-contact resolution whenever possible.
∎ Handle Escalations: Address escalated customer issues promptly and effectively, taking ownership of the problem until a resolution is reached.
∎ Follow-Up: Follow up with customers to ensure their issues have been resolved satisfactorily and provide additional assistance or information as needed.
∎ Cross-Sell and Upsell: Identify opportunities to upsell or cross-sell additional products or services to customers based on their needs and preferences.
∎ Document Customer Interactions: Accurately document all customer interactions, inquiries, and resolutions in our CRM system for future reference and analysis.
∎ Collaborate with Team: Collaborate with other members of the customer service team, as well as sales, marketing, and operations departments, to ensure a seamless customer experience.
∎ Stay Informed: Stay updated on product updates, promotions, and industry trends to effectively address customer inquiries and provide relevant information
∎ A well-regarded company are seeking a dedicated and enthusiastic Customer Service Officer to join our team. The primary responsibility of this role is to provide exceptional customer service and support to our clients, ensuring their satisfaction and fostering positive relationships with our brand.
∎ Job Responsibilities:
∎ Respond to Customer Inquiries: Effectively and efficiently handle a high volume of customer inquiries through various channels including phone, email, and live chat.
∎ Provide Service Information: Educate customers about our services and policies, ensuring they have the information they need to make informed decisions.
∎ Resolve Issues: Address customer complaints, concerns, and requests with empathy and professionalism, striving for first-contact resolution whenever possible.
∎ Handle Escalations: Address escalated customer issues promptly and effectively, taking ownership of the problem until a resolution is reached.
∎ Follow-Up: Follow up with customers to ensure their issues have been resolved satisfactorily and provide additional assistance or information as needed.
∎ Cross-Sell and Upsell: Identify opportunities to upsell or cross-sell additional products or services to customers based on their needs and preferences.
∎ Document Customer Interactions: Accurately document all customer interactions, inquiries, and resolutions in our CRM system for future reference and analysis.
∎ Collaborate with Team: Collaborate with other members of the customer service team, as well as sales, marketing, and operations departments, to ensure a seamless customer experience.
∎ Stay Informed: Stay updated on product updates, promotions, and industry trends to effectively address customer inquiries and provide relevant information
Skills & Expertise:
Employment Status: Full Time
Job Location: Anywhere in Bangladesh
Company Information:
∎ A Well-Regarded Company
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 9 Apr 2024
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 9th Apr 2024
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