Customer Service Manager (Retail Distribution Division)

Job Description

Title: Customer Service Manager (Retail Distribution Division)

Company Name: Midland Bank PLC

Vacancy: --

Age: 35 to 40 years

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

• At least 7 years
• The applicants should have experience in the following business area(s): Banks

• Bachelor/Honors

• Minimum graduation with relevant background from reputed university without having no 3rd class/division or equivalent CGPA in any examination

• At least 7 years
• The applicants should have experience in the following business area(s): Banks

• Age 35 to 40 years

Additional Job Requirements:

• Experience of working in a centralized process and real time on-line banking environment is preferable

• Knowledge & expertise in Islamic Banking will be considered as an added qualification

• Excellent business communication skills with effective business acumen

• Leadership qualities in managing, coaching and mentoring people

Experience Required:

• Minimum 7 (seven) years of experience in branches of reputed Banks; 2 (two) year of experience in similar role is preferable.

Job Description:

• Deliver high-quality front-line customer service and ensure a consistently positive customer experience.

• Handle customer inquiries, service requests, and complaints professionally and in a timely manner.

• Achieve assigned business targets through quality business acquisition and relationship management.

• Ensure accurate KYC and CDD/EDD documentation in compliance with Bangladesh Bank regulations, AML/CFT guidelines, and internal policies.

• Maintain proper custody and control of customer records, forms, and security items.

• Assist in account opening, account maintenance, and other retail banking services in line with centralized procedures.

• Process loan applications, analyze credit risk, and manage the documentation for SME and Corporate clients.

• Handle Import, Export, Back-to-Back LC, EDF, LTR, and Bill Collections in compliance with Bangladesh Bank guidelines.

• Support branch management in audit, inspection, and compliance-related matters.