Customer Service Executive
Job Description
Title: Customer Service Executive
Company Name: Imparo Ventures Ltd
Vacancy: 2
Age: 25 to 35 years
Job Location: Dhaka (DOHS Mohakhali)
Salary: Tk. 13000 - 15000 (Monthly)
Experience:
- At most 1 year
- The applicants should have experience in the following business area(s): Call Center
Published: 2025-09-24
Application Deadline: 2025-10-03
Education:
- Bachelor/Honors
Requirements:
- At most 1 year
- The applicants should have experience in the following business area(s): Call Center
Skills Required: Customer Relations,Customer Relationship Management,Data Management,Sales target, Customer Service
Additional Requirements:
- Age 25 to 35 years
Responsibilities & Context:
Handling Customer Inquiries: Respond to incoming calls, emails, and messages regarding property listings, pricing, availability, and project details.
Providing Project Information: Share accurate and up-to-date information about ongoing and upcoming residential or commercial projects, including amenities, location, and possession timelines.
Lead Qualification & Follow-ups: Identify genuine leads, update CRM systems, and follow up with prospects to schedule site visits or connect them with the sales team.
Coordinating Site Visits: Assist in scheduling and confirming site visits, ensuring smooth communication between the customer and the sales or project team.
Managing Customer Complaints: Address and resolve customer issues related to booking, payment schedules, documentation, or project delays in a timely and professional manner.
Document Support: Guide customers through documentation processes such as KYC, booking forms, and agreements.
Payment & Account Coordination: Provide support regarding payment plans, outstanding dues, receipts, and coordinate with the accounts or finance team as needed.
Customer Relationship Management: Maintain positive relations with both prospective and existing customers, ensuring a high level of satisfaction and trust.
Feedback Collection: Collect customer feedback post-interaction or post-sale to improve services and address potential concerns.
Reporting & Escalation: Maintain call logs and daily reports; escalate complex issues to relevant departments or management when necessary.
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 7.81% |
| Southeast University | 4.69% |
| University of Dhaka | 4.69% |
| Tejgaon College | 3.13% |
| Daffodil International University (DIU) | 3.13% |
| European University of Bangladesh | 3.13% |
| govt. titumir college | 1.56% |
| Tongi govt. college | 1.56% |
| University of Asia Pacific | 1.56% |
| Govt.Bangla College | 1.56% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 75.00% |
| 31-35 | 14.06% |
| 36-40 | 9.38% |
| 40+ | 1.56% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 96.88% |
| 20K-30K | 3.13% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 37.50% |
| 0.1 - 1 years | 9.38% |
| 1.1 - 3 years | 23.44% |
| 3.1 - 5 years | 10.94% |
| 5+ years | 18.75% |
