Customer Service Executive
Job Description
Title: Customer Service Executive
Company Name: Imparo Ventures Ltd
Vacancy: 2
Age: 25 to 30 years
Job Location: Dhaka (DOHS Mohakhali)
Salary: Tk. 13000 - 15000 (Monthly)
Experience:
- At least 1 year
- The applicants should have experience in the following business area(s): Direct Selling/Marketing Service Company, Real Estate, Call Center, Developer
Published: 2025-11-26
Application Deadline: 2025-12-06
Education:
- Bachelor of Business Administration (BBA) in Marketing
- HSC
Requirements:
- At least 1 year
- The applicants should have experience in the following business area(s): Direct Selling/Marketing Service Company, Real Estate, Call Center, Developer
Skills Required: Call Center,Customer Service Management,Data Entry,Marketing,Sales target, Customer Service
Additional Requirements:
- Age 25 to 30 years
- Only Female
Responsibilities & Context:
- Handling Customer Inquiries: Respond to incoming calls, emails, and messages regarding property listings, pricing, availability, and project details.
- Providing Project Information: Share accurate and up-to-date information about ongoing and upcoming residential or commercial projects, including amenities, location, and possession timelines.
- Lead Qualification & Follow-ups: Identify genuine leads, update CRM systems, and follow up with prospects to schedule site visits or connect them with the sales team.
- Coordinating Site Visits: Assist in scheduling and confirming site visits, ensuring smooth communication between the customer and the sales or project team.
- Managing Customer Complaints: Address and resolve customer issues related to booking, payment schedules, documentation, or project delays in a timely and professional manner.
- Document Support: Guide customers through documentation processes such as KYC, booking forms, and agreements.
- Payment & Account Coordination: Provide support regarding payment plans, outstanding dues, receipts, and coordinate with the accounts or finance team as needed.
- Customer Relationship Management: Maintain positive relations with both prospective and existing customers, ensuring a high level of satisfaction and trust.
- Feedback Collection: Collect customer feedback post-interaction or post-sale to improve services and address potential concerns.
- Reporting & Escalation: Maintain call logs and daily reports; escalate complex issues to relevant departments or management when necessary.
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| Northern University Bangladesh | 7.41% |
| Tejgaon College | 7.41% |
| Govt. Eden Mohila College | 7.41% |
| National University | 7.41% |
| Dhaka University | 3.70% |
| Vobanigong women degree College | 3.70% |
| American International University Bangladesh (AIUB) | 3.70% |
| Govt Bangla College | 3.70% |
| Pallabi Mohila Degree College | 3.70% |
| Bangladesh Army International University of Science & Technology(BAIUST),Cumilla | 3.70% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 81.48% |
| 31-35 | 7.41% |
| 36-40 | 7.41% |
| 40+ | 3.70% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 92.59% |
| 20K-30K | 7.41% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 33.33% |
| 0.1 - 1 years | 7.41% |
| 1.1 - 3 years | 33.33% |
| 3.1 - 5 years | 7.41% |
| 5+ years | 18.52% |
