Customer Service Executive, Corporate Business

Job Description

Title: Customer Service Executive, Corporate Business

Company Name: Shanta Life Insurance PLC

Vacancy: 2

Age: 24 to 35 years

Job Location: Dhaka (Tejgaon)

Salary: Negotiable

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): Banks, Insurance, Telecommunication, Multinational Companies

• Bachelor/Honors

• 2 to 5 years
• The applicants should have experience in the following business area(s): Banks, Insurance, Telecommunication, Multinational Companies

• Age 24 to 35 years

Job Purpose: Actively contribute as a team member to enhance the customer service experience for group clients. Take ownership of assigned group clients, streamline processes, and ensure prompt resolution of customer inquiries. Collaborate with cross-functional teams to uphold high service standards and maintain compliance with regulatory requirements.

Key Roles and Responsibilities:

A. Client Support:

• Manage the assigned client portfolio and provide team support when required.
• Set clear objectives and ensure tasks are completed efficiently and on time. Handle client complaints promptly, ensuring effective and satisfactory resolution.
• Handle client complaints promptly, ensuring effective and satisfactory resolution. Liaise with HR/Corporate representatives of client organizations to resolve queries on coverage, policy terms and employee benefits.
• Provide end-to-end servicing of group insurance policies, including onboarding, premium collection, endorsements, renewal negotiations, claims coordination, reinsurance, medical underwriting and database management, etc.
• Contribute ideas to improve service quality and client experience.
• Adhere to established service protocols to maintain consistency and compliance with industry standards.
• Maintain strong communication with clients, medical partners, and internal teams to address issues and manage expectations.
• Ensure all client service operations comply with regulatory requirements and company policies.
• Keep up-to-date knowledge of group life and medical insurance products to better support clients.

B. Revenue generation:

• Take proactive measures to retain clients and secure the inflow of renewal premiums.
• Engage in negotiations with clients to promote up-selling and cross-selling of products.