Customer Service Executive - Contact Centre

Job Description

Title: Customer Service Executive - Contact Centre

Company Name: Mutual Trust Bank Ltd.

Vacancy: Not specific

Job Location: Anywhere in Bangladesh

Employment Status: Contractual

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ At least 1 year(s)

Job Responsibilities:
∎ Ensuring excellent customer service over phone to existing and potential customers of the bank through incoming and outbound calls
∎ Identifying customer needs, giving precise information with clarification and providing appropriate solutions to ensure utmost customer satisfaction
∎ Executing customer request and resolving complaint
∎ Good conversation skill in both Bengali and English
∎ Having positive, pleasant and helping attitude
∎ Referring unresolved customer grievances to designated persons for further investigation
∎ Being ready to work in different shifts round the clock according to business needs

Additional Requirements:
∎ Age at most 27 years
∎ Both males and females are allowed to apply

Salary: Negotiable

Application Deadline: 4 Mar 2021

Company Information:
∎ 25 Feb 2021
∎ Mutual Trust Bank Ltd.
∎ Address : www.mutualtrustbank.com
∎ Web : www.mutualtrustbank.com
∎ Business : Private Commercial Bank

Category: Bank/Non-Bank Fin. Institution

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