Job Description
Title: Customer Service Executive
Company Name: Combosoft Ltd
Vacancy: 1
Age: at least 20 years
Location: Dhaka (DOHS Mirpur)
Salary: Tk. 20000 - 25000 (Monthly)
Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):E-commerce
∎ Freshers are also encouraged to apply.
Published: 27 Oct 2024
Education:
∎ Bachelor degree in any discipline
Requirements:
Additional Requirements:
∎ Age at least 20 years
Responsibilities & Context:
∎ Assisting Customers and providing prompt, courteous, and accurate responses to customer inquiries, concerns, and feedback related to orders, products, payments, shipping, and other general inquiries.
∎ Order Management: Processing and tracking customer orders, ensuring timely delivery, and handling order cancellations and modifications.
∎ Problem Resolution: Identifying and resolving customer issues and complaints in a professional and empathetic manner, striving to turn any negative experiences into positive ones.
∎ Product Knowledge: Gaining a deep understanding of our product offerings to assist customers effectively and suggest suitable products based on their preferences. Technical Support: Assisting customers with technical difficulties, troubleshooting product-related problems, and guiding them through the resolution process.
∎ Complaint Handling: Escalating complex issues to the appropriate departments and following up to ensure timely resolution.
∎ Customer Feedback: Collecting and documenting customer feedback, suggestions, and complaints to help improve our products and services continually.
∎ Upselling and Cross-Selling: Identifying opportunities to upsell and cross-sell relevant products to customers to enhance their shopping experience.
∎ As a Customer Service Executive at our thriving e-commerce company, you will play a pivotal role in ensuring exceptional customer experiences and fostering positive relationships between our brand and our valued customers.
∎ Our company prides itself on offering a diverse range of high-quality products and services, and your dedication to delivering outstanding customer support will be crucial in maintaining our reputation as a leader in the industry.
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∎ As a Customer Service Executive, you will be an integral part of our Customer Service team and will be responsible for delivering outstanding support across various channels, including phone, email, live chat, and social media.
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∎ Your key responsibilities will include:
Skills & Expertise:
Compensation & Other Benefits:
∎ Weekly 2 holidays
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Male
Job Location: Dhaka (DOHS Mirpur)
Read Before Apply: Please email your resume along with a cover note and showcase all your project in the resume and make sure all your projects are online. Candidates are discouraged to apply who don't meet the requirements.
DO NOT APPLY IF YOU ARE WEAK IN ENGLISH as the role is to deal with foreign clients only.
Company Information:
∎ Combosoft Ltd
∎ House# 177, Road# 02, Avenue# 01 ,Mirpur DOHS
∎ We are a UK based Limited company looking to expand our operation in Bangladesh. We just don`t make software for our clients we make their dream comes true and thanks to our development team for that.
We have a strong culture of appraising for good works. A team of professionals working round the clock to achieve the company`s mission and vision.
Address::
∎ House# 177, Road# 02, Avenue# 01 ,Mirpur DOHS
∎ We are a UK based Limited company looking to expand our operation in Bangladesh. We just don`t make software for our clients we make their dream comes true and thanks to our development team for that.We have a strong culture of appraising for good works. A team of professionals working round the clock to achieve the company`s mission and vision.
Application Deadline: 26 Nov 2024
Category: IT/Telecommunication
