Customer Service Advisor

Job Description

Title: Customer Service Advisor

Company Name: Voice Tech Solutions

Vacancy: 8

Age: 23 to 35 years

Job Location: Dhaka, Dhaka (Mohakhali)

Salary: Tk. 13000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Call Center, School, Cultural Centre, Business-to-Business (B2B) Software and Services Startup

• Bachelor/Honors

• 1 to 3 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Call Center, School, Cultural Centre, Business-to-Business (B2B) Software and Services Startup

• Age 23 to 35 years

• Minimum 6 months of call center experience Well-spoken in Bangla, with ability to communicate in basic English Presentable and professional appearance Positive attitude and willingness to work hard.

• Strong communication skills in both English and Bangla

• Ability to work under pressure, demonstrate ambition, and thrive in a team environment.

• Fluency in English is a strong advantage.

• A positive attitude, excellent interpersonal skills, and a passion for customer care.

Exciting Opportunity with Pureit Bangladesh!

Join us as a Customer Service Advisor for Pureit Bangladesh Careline and become a part of a dynamic, customer-focused team.

Key Responsibilities:

• Responding promptly and professionally to customer inquiries.

• Managing customer communications through various channels.

• Resolving customer complaints efficiently and providing suitable solutions.

• Explaining Pureit products and services in detail to customers.

• Processing orders, forms, and customer requests.

• Maintaining records of customer interactions, complaints, and resolutions.

• Collaborating with colleagues to enhance customer satisfaction.

• Providing feedback on customer service processes for continuous improvement.

• Leading and guiding a team of junior service representatives when necessary.

• Ensuring customers have a seamless and satisfying experience with Pureit.

• Starting Salary: 13,000 BDT

• Potential increase to 15,000 BDT after 6-9 months of probation (based on performance).

• Higher initial salary may be considered for exceptionally skilled candidates.

• Additional incentives can lead to a monthly income of over 20,000 BDT for consistent performers.

• Festival Bonuses: 2 annually

• Lucrative rewards for achieving periodic targets

• Yearly Salary Review

• Career Growth: Career progression is a must for those who excel in their roles. We are committed to nurturing talent and providing opportunities for professional development.

• Inclusive opportunities for people with special dialect abilities (Local dialect speakers of Chittagong, Khulna, and Sylhet are encouraged to apply).