Customer Relationship Officer
Job Description
Title: Customer Relationship Officer
Company Name: Happy Mango Processing Industry
Vacancy: --
Age: Na
Job Location: Dhaka (Rampura)
Salary: --
Experience:
Published: 2024-06-24
Application Deadline: 2024-06-30
Education:
Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
Qualification might be considered for experienced candidates (Minimum HSC)
Requirements:
Skills Required:
Additional Requirements:
Proven experience in customer service, relationship management, or a similar role.
Strong communication and interpersonal skills.
Ability to handle customer complaints and provide appropriate solutions.
Excellent problem-solving skills and attention to detail.
Proficiency in MS Office and CRM software.
Strong organizational and multitasking abilities.
Empathy and a customer-centric mindset.
Responsibilities & Context:
Location: Khan Tower , 359-DIT Road, Rampura , Dhaka.
About Us:
Happy Mango Processing Industry is a company committed to providing Premium Export quality Fresh Mangoes to our valued customers. We are seeking a motivated and dynamic Sales and Distribution Officer to join our team and contribute to our growth and success.
Position Overview:
The Customer Relationship Officer will be responsible for managing and nurturing customer relationships, addressing customer queries and concerns, and ensuring a positive customer experience. This role involves understanding customer needs, providing tailored solutions, and fostering long-term relationships.
Key Responsibilities:
Serve as the main point of contact for customer inquiries and complaints.
Build and maintain strong relationships with customers to ensure their satisfaction and loyalty.
Address and resolve customer issues promptly and effectively.
Provide customers with information about products/services and assist in resolving their concerns.
Collect and analyze customer feedback to identify areas for improvement.
Collaborate with internal teams to ensure customer needs are met.
Prepare and maintain customer records and reports.
Assist in developing and implementing customer service policies and procedures.
Conduct regular follow-ups with customers to ensure ongoing satisfaction.
Job Other Benifits:
Competitive salary and performance-based incentives.
Health insurance and other benefits.
Opportunities for professional development and career advancement.
A dynamic and supportive work environment.
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
