Customer Relationship Executive

Job Description

Title: Customer Relationship Executive

Company Name: Urban Valy

Vacancy: 10

Age: 20 to 35 years

Job Location: Dhaka (Banasree)

Salary: Tk. 10000 - 15000 (Monthly)

Experience:

• At least 1 years

• HSC.

• Bachelor of Commerce (B Com).

• Bachelor`s or Graduate degree from any reputed university with a good academic background.

• HSC (Minimum) or Hon’s Running degree.

• At least 1 years

• Age 20 to 35 years

1. Freshers are also encouraged to apply.
2. Having experience in Facebook & E-Commerce platforms will get a preference.
3. A team worker who believes in team commitment.
4. Excellent proficiency in MS Office applications must.
5. Honest, Smart, and Energetic in any atmosphere.
6. We are setting a mind to listen to customer inquiries properly and provide prompt resolution.
7. Good English and Bangla Typing speed & negotiation skills are a must.
8. Must have the willingness to learn, vast communication, problem-solving nature & leadership skills.
9. Good English-Bangla Typing speed negotiation skills are must.
10. Ms Office Suite.

Responsibilities:

• Proficiency in managing customers over phone calls, follow-ups, and texts is mandatory.

• Respond to incoming messages and phone inquiries.

• Determine to support or assist customers after sales.

• Handle & Manage Logistics Calls ( Couriers & Riders)

• Manage Courier entries and Delivery Confirmation.

• Keep Track of Inventory to ensure stocks.

• Manage Official Facebook pages accordingly and collect leads from relevant sources.

• Maintain records and other documentation and up-to-date Daily and monthly sales reports.

• Handle & resolve customer complaints and communicate issues with the team`s help.

• Set up a positive mind for any other tasks assigned by the management.

• Understand the needs of business customers.

• Record sales and order information or enter sales information into a computer system.

• Review your own sales performance, aiming to meet sales targets.

• Performance-based incentives.

• 2 Times the Annual festival bonus (After Probation / Eligibility)

• Training for Skill Developments.

• Professional Job Environment.

• Government Holidays (as per company decision)

• Weekly holiday 1 day.