Customer Experience Executive

Job Description

Title: Customer Experience Executive

Company Name: Servicechai

Vacancy: --

Age: At least 18 years

Job Location: Dhaka

Salary: --

Experience:

• At most 1 year
• The applicants should have experience in the following business area(s): Call Center
• Freshers are also encouraged to apply.

• HSC
• Diploma

• At most 1 year
• The applicants should have experience in the following business area(s): Call Center
• Freshers are also encouraged to apply.

• Age At least 18 years

• Excellent verbal communication and interpersonal skills.

• Strong customer handling and problem-solving abilities.

• Basic computer proficiency and familiarity with Microsoft Office.

• Ability to work in rotational shifts.

1. Assist customers through inbound and outbound calls with professionalism and empathy.

2. Resolve customer inquiries and provide accurate information and effective solutions.

3. Build positive customer relationships by delivering a great service experience.

4. Update customer information and maintain accurate records in CRM systems.

5. Meet individual and team service quality, productivity, and customer satisfaction targets.

6. Escalate complex customer issues to the appropriate team when required.

7. Achieve quality, productivity, and customer satisfaction targets.

8. Follow company policies, processes, and quality standards.

• Weekly 2 holidays,Over time allowance,Performance bonus

• Fixed salary plus attractive performance linked incentive.

• Training and career development opportunities.

• Supportive team environment.