Customer Care Executive

Job Description

Title: Customer Care Executive

Company Name: VisaTube

Vacancy: 02

Age: 18 to 28 years

Job Location: Dhaka, Dhaka (Dhaka Sadar)

Salary: Tk. 12000 - 20000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Airline, Travel Agent, Immigration/Visa Processing, Travel Startup
• Freshers are also encouraged to apply.

• Bachelor/Honors
• Higher Secondary

• 1 to 3 years
• The applicants should have experience in the following business area(s): Airline, Travel Agent, Immigration/Visa Processing, Travel Startup
• Freshers are also encouraged to apply.

• Age 18 to 28 years
• Only Female

• Handle incoming and outgoing calls professionally to assist customers with inquiries, complaints, and service requests.
• Maintain excellent communication and interpersonal skills to ensure high levels of customer satisfaction.
• Provide accurate information regarding products, services, billing, and technical issues.
• Record and update customer information in the database with attention to detail and confidentiality.
• Coordinate with internal departments to resolve customer issues promptly and efficiently.
• Monitor and follow up on customer queries to ensure timely resolution and feedback.
• Maintain a polite, positive, and professional attitude in all customer interactions.
• Must also be willing and mentally prepared to handle social media responses and participate in video shoots when required.
• Meet or exceed daily, weekly, and monthly performance targets (call handling, response time, customer satisfaction).
• Prepare daily and weekly reports on customer feedback, issues, and resolutions for management review.
• Stay updated on company products, new offers, and telecommunication trends to provide better service and support.
• Contribute to team discussions and suggest process improvements to enhance the overall customer experience.

• Mobile bill,Over time allowance,Performance bonus,Weekly 2 holidays
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2