Customer Care Executive

Job Description

Title: Customer Care Executive

Company Name: VisaTube

Vacancy: 1

Age: At least 35 years

Job Location: Dhaka

Salary: Tk. 12000 - 20000 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Airline, Travel Agent, Immigration/Visa Processing, Travel Startup
• Freshers are also encouraged to apply.

• Bachelor of Social Science (BSS)
• Higher Secondary

• At least 1 year
• The applicants should have experience in the following business area(s): Airline, Travel Agent, Immigration/Visa Processing, Travel Startup
• Freshers are also encouraged to apply.

• Age At least 35 years
• Only Female

💼 Job Responsibilities – Customer Care Executive

1. Maintain regular communication with clients and provide timely updates on the progress of their work.

2. Respond promptly to client inquiries or issues over phone or chat, providing accurate information and effective solutions.

3. Create, organize, and regularly update the customer data sheet to ensure all information remains accurate and up to date.

4. Communicate professionally with clients through social media chats, inbox messages, and comments.

5. Collect feedback and positive reviews from satisfied clients and publish them attractively on social media platforms.

6. Represent the company through video messages and updates on the official verified page and other online platforms.

7. Collaborate with the team to analyze client feedback and continuously improve customer satisfaction and service quality.

8. Ensure every client receives a positive and professional experience that reflects the company’s brand image.

• Performance bonus
• Salary Review: Yearly
• Lunch Facilities: Full Subsidize
• Festival Bonus: 2

Weekly 01 (One) Holiday