Deputy General Manager - Operations & Management

Job Description

Title: Deputy General Manager - Operations & Management

Company Name: SlowResorts

Vacancy: 1

Age: 40 to 55 years

Job Location: Munshiganj

Salary: Tk. 80000 - 100000 (Monthly)

Experience:

• At least 15 years
• The applicants should have experience in the following business area(s): Hotel, Resort

Published: 2026-07-08

Application Deadline: 2026-08-06

Education:

• Diploma in Hotel Management
• Bachelor of Business Administration (BBA)
• Bachelor/Honors

1. Food Safety & Hygiene Certification

   Required to ensure safe handling, preparation, storage, and service of food across resort restaurants, cafés, package meals, corporate meals, and guest dining services.

2. First Aid, CPR & Emergency Response Certification

   Required to handle guest or staff medical emergencies, accidents, poolside incidents, outdoor activity risks, and emergency situations until professional medical support arrives.

3. Fire Safety & Emergency Evacuation Training Certification

   Required to ensure proper fire prevention, emergency evacuation, guest safety, staff preparedness, and crisis response across all resort properties.

4. Health, Safety & Workplace Risk Management

   Certification required to maintain safe resort operations, reduce workplace risks, supervise staff safety practices, and manage operational hazards across guest areas, kitchen, pool, maintenance zones, and outdoor activity spaces.

   Preferred Certifications

   1. Hotel / Resort Management Certification

      A professional certification in hotel, resort, or hospitality operations will be preferred. This will support the candidate’s ability to manage rooms, guest services, housekeeping, F&B, reservations, maintenance, and multi-property operations.

   2. Certified Hotel Administrator / Senior Hospitality Leadership

      Strongly preferred for candidates applying for a senior leadership role. This reflects advanced knowledge in hotel administration, leadership, service standards, operational control, and strategic hospitality management.

   3. Customer Service Excellence / Guest Experience Management Certification

      Preferred for ensuring premium guest handling, complaint management, VIP service, online review improvement, and consistent brand experience.

   4. Leadership, HR & Team Management Certification

      Preferred for managing department heads, supervisors, service teams, housekeeping, kitchen, maintenance, and property-level staff across multiple resort locations.

   5. Microsoft Excel / Google Workspace / Reporting Certification

      Preferred for preparing sales reports, occupancy reports, cost reports, staff rosters, inventory tracking, booking analysis, and monthly management summaries.

   6. Revenue Management / Sales & Reservation Management Certification

      Preferred for supporting occupancy growth, package performance, OTA coordination, corporate bookings, upselling, and revenue optimisation.

      Certification Requirement Note

      Candidates who do not already have all mandatory certifications may still be considered if they have strong hospitality management experience; however, they must complete the required safety, food hygiene, first aid, and fire safety certifications within the company’s given timeline after joining.

Requirements:

• At least 15 years
• The applicants should have experience in the following business area(s): Hotel, Resort

Skills Required: Assets Maintenance and safeguarding,Communication and interpersonal skill,Financial analysis and reporting,Food and Beverage,Guest Relations Services,Leadership,Operational Management,Problem solving and decision making,Resort Management,Sales & Marketing

Additional Requirements:

• Age 40 to 55 years
• Only Male

Responsibilities & Context:

The Deputy General Manager will be responsible for overseeing the overall operations, service quality, team performance, guest experience, sales coordination, and property management of all resorts under Slow Resorts. The role requires strong leadership, operational discipline, hospitality knowledge, and the ability to ensure that every resort maintains the premium, calm, nature-focused, and guest-centered experience of the Slow Resorts brand.

The Deputy General Manager will work closely with the management team, resort managers, service teams, sales and marketing teams, kitchen, housekeeping, maintenance, and finance departments to ensure smooth day-to-day operations and long-term business growth.

The main objective of the Deputy General Manager is to ensure that every resort under Slow Resorts operates smoothly, delivers excellent guest experiences, maintains brand standards, controls costs, supports revenue growth, and builds a disciplined, service-orientated team culture.
Key Responsibilities

1. Overall Resort Operations

• Supervise and monitor the daily operations of all Slow Resorts properties.

• Ensure each resort runs smoothly according to company standards, service guidelines, and operational policies.

• Coordinate between property-level managers, supervisors, and department heads.

• Regularly visit and inspect all resort areas, including rooms, restaurant, pool, guest areas, activity zones, garden areas, riverfront areas, and back-office operations.

• Identify operational gaps and take corrective actions immediately.

• Ensure all guest services are delivered on time and with proper quality.

2. Guest Experience & Service Quality

• Maintain a high standard of guest satisfaction across all properties.

• Handle VIP guests, corporate guests, group bookings, complaints, and special requests professionally.

• Monitor guest feedback from direct guests, social media, OTA platforms, and internal reports.

• Ensure the Slow Resorts brand experience is consistently maintained: peaceful, premium, organized, respectful, and memorable.

• Train teams to provide polite, warm, and professional hospitality service.

3. Team Leadership & Staff Management

• Lead, supervise, and guide resort managers, supervisors, front office, housekeeping, service, kitchen, maintenance, and support teams.

• Create duty rosters, monitor attendance, and ensure proper manpower allocation during weekdays, weekends, events, and peak seasons.

• Conduct regular team briefings and performance reviews.

• Build discipline, accountability, and teamwork across all resort departments.

• Identify training needs and arrange staff development sessions.

• Ensure employees follow grooming, behavior, communication, and service standards.

4. Sales, Booking & Revenue Support

• Coordinate with the sales, marketing, and reservation teams to ensure smooth booking execution.

• Monitor occupancy, daylong bookings, corporate bookings, group bookings, OTA bookings, and special packages.

• Support management in developing new packages, seasonal offers, weekday promotions, and corporate deals.

• Ensure proper communication between sales promises and operational delivery.

• Help increase revenue through upselling, activity sales, food and beverage sales, event bookings, and repeat guest development.

5. Property Maintenance & Asset Management

• Ensure all resort facilities, furniture, equipment, rooms, pool, restaurant, garden, water areas, lighting, AC, generator, and utilities are properly maintained.

• Coordinate with maintenance teams for preventive and emergency maintenance.

• Monitor cleanliness, safety, repair needs, and overall property presentation.

• Protect company assets from misuse, damage, or unnecessary cost.

• Ensure all properties remain guest-ready at all times.

6. Food & Beverage Coordination

• Supervise restaurant and kitchen coordination to ensure food quality, hygiene, timing, and presentation.

• Monitor guest food feedback and coordinate improvements with the kitchen team.

• Ensure package meals, welcome drinks, snacks, corporate meals, and special arrangements are delivered properly.

• Control food wastage and support cost-efficient F&B operations.

7. Financial & Cost Control

• Monitor daily sales reports, guest bills, cash handling, expenses, inventory usage, and operational costs.

• Support management in preparing monthly performance reports.

• Ensure proper purchase control, stock control, and vendor coordination.

• Help reduce unnecessary expenses without compromising guest experience.

• Identify revenue leakage and operational inefficiencies.

8. Standard Operating Procedures & Compliance

• Develop, implement, and monitor Standard Operating Procedures for all key departments.

• Ensure compliance with company rules, safety standards, hygiene practices, guest policies, and local regulations.

• Maintain documentation for bookings, payments, staff attendance, inventory, maintenance, complaints, and incident reports.

• Ensure all resorts follow the same brand-level operational standards.

9. Event & Corporate Booking Management

• Oversee corporate daylong programs, group bookings, family events, special dinners, activations, and seasonal events.

• Coordinate with sales, kitchen, service, housekeeping, and activity teams before and during events.

• Ensure event execution is smooth, timely, and profitable.

• Handle client requirements professionally and protect company interest.

10. Reporting & Management Communication

• Submit regular operational reports to senior management.

• Report daily issues, guest feedback, sales updates, staff problems, maintenance concerns, and improvement areas.

• Prepare weekly and monthly performance summaries for each resort.

• Recommend practical improvements for service quality, revenue growth, cost control, and guest satisfaction.
  
  Key Performance Indicators

  • Guest satisfaction score and complaint resolution rate

  • Occupancy and booking performance

  • Daylong, overnight, corporate, and event revenue

  • Staff discipline, attendance, and performance

  • Cleanliness and maintenance standards

  • Food and service quality consistency

  • Cost control and inventory management

  • Online review improvement

  • Repeat guest and referral growth

  • Successful execution of corporate and group bookings
    

  Working Conditions

  • Must be willing to work across all Slow Resorts properties as required.

  • Weekend, holiday, and peak-season availability is mandatory.

  • The role requires regular field supervision, property inspection, team coordination, and guest interaction.

  • The Deputy General Manager must be available for emergency operational decisions when needed.

Job Other Benifits:

• Lunch Facilities: Full Subsidize

Employment Status: Full Time

Job Work Place:

Company Information:

Gender: Only Male can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Hospitality/ Travel/ Tourism