Ticketing Executive / Senior Ticketing Officer

Job Description

Title: Ticketing Executive / Senior Ticketing Officer

Company Name: M & M VISA ASSOCIATES

Vacancy: 5

Age: At least 25 years

Job Location: Dhaka (Mohammadpur)

Salary: Negotiable

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Travel Agent, Immigration/Visa Processing

• 3 to 5 years
• The applicants should have experience in the following business area(s): Travel Agent, Immigration/Visa Processing

• Age At least 25 years

Experience Required: Minimum 3–5 years of solid experience in the travel/ticketing industry.

Requirements & Qualifications

• Experience: 3 to 5+ years of verified experience strictly in air ticketing within a reputed travel agency or airline environment.

• Technical Skills: Mastery of at least two major GDS platforms.

• Skills: Excellent command over complex fare structures, industry rules, and automated ticketing tools.

• Communication: Strong communication skills in both Bengali and English (written and verbal).

• Problem Solving: Ability to work under pressure, especially during peak travel seasons or unexpected flight disruptions.

Job Location: Building Name “Mika Silverstone” House: 03, Ring Road, Mohammadpur, Opposite to Japan Garden City, we are located at Six’s floor (lift 5), Dhaka 1207, Bangladesh

Job Summary

We are looking for an experienced, detail-oriented, and proactive Ticketing Executive to join our growing team. The ideal candidate must have comprehensive, hands-on experience in managing international and domestic air ticket bookings, issuing tickets, handling re-issues, and resolving complex travel itineraries seamlessly.

Key Responsibilities

• Booking & Issuance: Handle independent international and domestic air ticket bookings, processing, fare calculations, and ticket issuance.

• GDS Management: Efficiently operate major Global Distribution Systems (Amadeus, Sabra, and Galileo).

• Changes & Refunds: Manage complex ticket re-issuances, date changes, routing changes, cancellations, and refund processing.

• Client & Vendor Relations: Coordinate closely with airlines and consolidators to secure competitive fares and resolve any ticketing disputes.

• Customer Support: Provide exceptional support to corporate and retail clients, ensuring accurate travel documentation and timely flight updates.

• Competitive salary (negotiable based on expertise and track record).

• Performance-based bonuses and incentives.

• A professional, beautiful working environment in a highly established company.

• *Excellent career growth opportunities.

• T/A, Mobile bill, Gratuity

• Lunch Facilities: Full Subsidize

• Salary Review: Yearly

• Festival Bonus: 2 (Yearly)