Customer Care Executive/ Front Desk Executive

Job Description

Title: Customer Care Executive/ Front Desk Executive

Company Name: FitBack BD

Vacancy: 3

Age: 22 to 28 years

Job Location: Dhaka (Dhanmondi, Uttara)

Salary: Negotiable

Experience:

• 2 to 3 years

• Bachelor/Honors

• Bachelor/Honors (Accounting/ Social Science/ Marketing/ Management) are preferable.

• 2 to 3 years

• Age 22 to 28 years
• Only Female

The applicants should have experience in the following business area(s):

• Aesthetic & Laser Centre/ Beauty Saloon/ Spa Centre
• Should have experience about multitask. (Invoice ready/ Customer handle/Call receive) etc.

Skills & Expertise: Aesthetic Centre-customer service , Beauty Industry

• Must have customer & floor management experience from any renowned Aesthetic center or Beauty Salon
• Presentable, Elegant, Lively, Pleasant personality
• Excellent in customer handling with direct customer service or over phone service
• Ability to work under pressure and extended hour
• Self driven ,Energetic and organized
• Disciplined and Proactive
• Good interpersonal skill ( Team Player, Sympathetic , Good Listener, Appreciative , Positive Attitude, Polite) and communication skill
• Complaint handling ability
• Excellent interpersonal skills with a customer-focused attitude.
• Must have the mentality to work under pressure, teach others, & team work.
• Knowledge about maintain account.

We are looking for a Customer Care Executive/Front desk executive having customer & reception management experience from any renowned Aesthetic/Laser Centre /Spa or Beauty Salon.

• Welcoming clients and communicate with them in an effective manners.
• Understanding customer’s need clearly & completely and need to provide more information on our product feature, benefit and application in details.
• Attending client requirements concern and make sure that they are appropriately perused.
• Effectively motivating the customers for using our product & service.
• Handling customer complaints and deal this professionally.
• Attend all incoming call of the customer in a positive tone and manner and pursue them to visit us in person.
• Provide recommendations & ideas for business development.
• Manage client bookings and maintain treatment records for repeat visits.
• Handle client queries, concerns, and follow-up care with professionalism.
• Maintain high standards of cleanliness and hygiene.

As per Company Policy