Customer Care Executive (Female)

Job Description

Title: Customer Care Executive (Female)

Company Name: Sunnah Alternative & Caregiving Training Center

Vacancy: 03

Age: 18 to 28 years

Job Location: Dhaka (Mirpur 10)

Salary: Tk. 15000 - 20000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Training Institutes, Call Center

• Bachelor of Business Administration (BBA)

• 1 to 3 years
• The applicants should have experience in the following business area(s): Training Institutes, Call Center

• Age 18 to 28 years
• Only Female

Key Responsibilities

• Deliver professional and courteous customer support via phone calls, messages, and in-person inquiries.

• Provide accurate and detailed information regarding institutional courses, services, and admission procedures.

• Manage customer inquiries efficiently and ensure timely follow-ups.

• Maintain proper documentation, customer records, and daily activity reports.

• Coordinate with internal departments to ensure smooth service delivery.

• Uphold the institute’s service standards, policies, and confidentiality requirements.

• Provide information to students and guardians regarding courses and training programs.

• Handle inbound and outbound calls professionally.

• Maintain call records and update daily reports.

• Communicate politely and clearly with clients.

• Assist in student enrollment and inquiry management.

• Follow company guidelines and maintain service quality.

Additional Requirements

• Excellent verbal communication skills in Bangla; basic proficiency in English.

• Strong interpersonal and problem-solving abilities.

• Professional attitude, patience, and customer-centric mindset.

• Ability to multitask and perform effectively in a fast-paced environment.

Salary & Benefits

• Monthly Salary: BDT 15,000 – 20,000 (commensurate with experience and skills)

• Festival bonuses as per company policy

• Weekly 1 day holiday

• Supportive and professional working environment

• Performance bonus
• Salary Review: Half Yearly