Customer Care Executive (Female)

Job Description

Title: Customer Care Executive (Female)

Company Name: Agamir Property

Vacancy: 2

Age: 18 to 30 years

Job Location: Dhaka

Salary: Tk. 20000 - 30000 (Monthly)

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Real Estate

• Bachelor/Honors
• Masters

• 3 to 5 years
• The applicants should have experience in the following business area(s): Real Estate

• Age 18 to 30 years
• Only Female

KPIs You’ll Track (and Improve)

• Response speed: Average time to call back or reply.
• Call quality & resolution rate: Issues solved on the first call; clear next steps when not.
• Follow-up completion: % of open cases closed within agreed time.
• Lead conversion: From inquiry → qualified lead → visit/booking.
• CRM accuracy: Complete, up-to-date notes after every interaction.
• Customer satisfaction (CSAT): Short rating after service where possible.
• Attendance & punctuality: Being on time and reliable.

What We Expect From You

• 2–5 years of customer care/tele-sales/front desk or similar experience.
• Clear speaking style, friendly tone, and patience under pressure.
• Good Bangla; basic conversational English is a plus.
• Organized, dependable, and comfortable with simple spreadsheets/CRMs.
• Ability to work with targets and improve KPIs over time.

Our Work Environment & Ethics

• Respect first: We speak to clients and teammates with courtesy.
• Honesty: No false promises, no pressure tactics.
• Confidentiality: Client data stays private and secure.
• Accountability: We own our tasks, fix mistakes, and learn fast.
• Team spirit: We help each other and celebrate wins together.
• Growth mindset: We keep learning and share what works.

Location: Bashundhara R/A

Type: Full-time (Female only) — Project-based/contract options available by agreement

About the Role

We’re looking for a confident, customer-focused teammate who enjoys talking to people, solving problems, and building trust. You’ll be the first point of contact for many of our clients, so warmth, clarity, and follow-through matter a lot.

Responsibilities:

• Handle inbound and outbound calls in a polite, professional way.
• Use simple call scripts when needed, but keep the conversation natural.
• Understand client needs, offer the right solutions, and follow up until issues are closed.
• Share relevant property offers and upsell when it genuinely helps the client.
• Build long-term relationships with clients and partners.
• Keep clean records of every conversation in our CRM/Google Sheets.
• Join regular team meetings and quick learning sessions to stay sharp.
• Meet personal and team targets, and track your KPIs weekly.