Counselor/ Coordinator (Intern)

Job Description

Title: Counselor/ Coordinator (Intern)

Company Name: Bizz Solutions PLC

Vacancy: --

Age: 22 to 30 years

Job Location: Dhaka (Motijheel)

Salary: --

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Call Center

• Bachelor/Honors

• 1 to 2 years
• The applicants should have experience in the following business area(s): Call Center

• Age 22 to 30 years

• Ability to work under pressure and manage multiple tasks.

• Prior experience in client service or call center operations is a plus.

1. Client Communication & Support: 

• Handle incoming and outgoing calls to provide support and information to potential and existing clients.  

• Address client queries regarding services, products, and processes via phone, email, and chat.  

• Ensure high standards of customer service and build strong client relationships. 

2. Counseling & Coordination:  

• Guide potential clients through service offerings and recommend suitable options based on their needs.  

• Provide proper counseling to clients seeking specific services, ensuring clarity and satisfaction.  

• Coordinate with different departments to ensure smooth service delivery to clients. 

3. Follow-up & Reporting:  

• Follow up with clients regarding their inquiries and ensure prompt resolution.  

• Maintain client databases and ensure all records are updated and properly managed.  

• Prepare and present daily/weekly reports of client interactions and feedback to the management. 

4. Client Retention:  

• Manage and resolve client complaints efficiently, aiming for long-term satisfaction and retention.  

• Work on client retention strategies to improve overall customer experience. 

5. Scheduling & Coordination:  

• Schedule meetings or appointments between clients and other departments, ensuring smooth coordination.  

• Assist in arranging training sessions, workshops, and client service programs as required.

• Mobile bill
• Lunch Facilities: Partially Subsidize

• Attractive salary package with performance bonuses.

• Professional development and career growth opportunities.

• Supportive and friendly working environment.

• Opportunity to transition into a full-time role based on performance and company needs.