Client Service Quality Assurance Manager
Job Description
Title: Client Service Quality Assurance Manager
Company Name: ORBUND
Vacancy: 1
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc) in CSE
∎ Bachelor's degree in Computer Science or a related field.
∎ Certification in Project Management (PMP) will get preference.
Experience Requirements:
∎ 3 to 5 year(s)
Job Responsibilities:
∎ Responsible for project management of assigned client accounts ensuring that projects meet timelines and that all specifications of the project are fulfilled.
∎ The Client Service Quality Assurance Manager is responsible for establishing, coordinating, and assisting the VP of Client Service & VP of Technology involved with their clients.
∎ The Client Service Quality Assurance Manager utilizes Project Management methodologies and interpersonal skills in all phases of medium to high complexity projects.
∎ Manage client accounts and projects as assigned ensuring clients are successfully engaged in Orbund systems and processes.
∎ The Client Service Quality Assurance Manager is responsible for the following Knowledge areas of each Project: Integration, Scope, Time, Cost, Quality, Communications, Risk, and Procurement.
∎ Responsibility also extends to establishing project schedule, communicating effectively to all stakeholders, maintaining a centralized file of key milestones and historical information.
∎ Accurately assemble, analyze and report metrics weekly around client service, quality and communication, both internally and externally.
∎ The Client Service Quality Assurance Manager is responsible for monitoring and closing out assigned projects. Develops client relationships and raises the profile of key clients within the organization.
∎ The Client Service Quality Assurance Manager will work with QA, Developer, Client Service, Sales and Marketing team to ensure a seamless service across the account.
∎ Should have the ability to work at night time with US staff. Then the working schedule will be different for you based on discussion.
Additional Requirements:
∎ Age 25 to 40 years
∎ 3-5 years experience in related field.
∎ Experience in Jira, FreshDesk, Zendesk or similar tools
∎ Experience managing client-facing projects.
∎ Cross-functional team leadership experience.
∎ Solid information management (physical and virtual) skills.
∎ Experience demonstrating excellent verbal and written communication skills.
∎ Excellent verbal and written communication skills
∎ Effective in dealing directly with clients, operational teams, and commercial colleagues, globally
∎ Excellent Organizational Skills
∎ Ability to Multitask
∎ Language skills are beneficial
∎ Strong Analytical and problem-solving abilities
∎ Excellent information management skills.
Salary: Negotiable
Compensation & Other Benefits:
∎ Weekly 2 holidays
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Application Deadline: February 1, 2020
Company Information:
∎ ORBUND
∎ Address : ORBUND House 202/C, Road #6, Mohammadia Housing Ltd, Mohammadpur, Dhaka-1207.
∎ Web : www.orbund.com
∎ Business : Software development.
Category: IT/Telecommunication
Source: bdjobs.com
Deadline Expired on 1st Feb 2020
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