Client Relations Officer (CRO) - (Female)

Job Description

Title: Client Relations Officer (CRO) - (Female)

Company Name: Dr. Lina`s Skin & Aesthetics

Vacancy: 2

Age: 18 to 30 years

Job Location: Dhaka (Dhanmondi)

Salary: Negotiable

Experience:

• 1 to 5 years

• Bachelor/Honors

• 1 to 5 years

• Age 18 to 30 years
• Only Female

Appointment & Sales Tracking:

• Manage and track all appointments and sales using the proprietary LBHAB software system.

Record Keeping:

• Maintain detailed and accurate logs of visitor requests, inquiries, and call records.

Complaint Resolution:

• Handle customer complaints via phone, email, and other platforms, ensuring swift and effective resolution.

Client Communication:

• Provide clients with accurate information regarding treatments, services, and packages through phone, in-person, email, and social media.

Marketing Coordination:

• Work closely with the marketing team to support promotional campaigns and initiatives.

Sales Target Achievement:

• Meet or exceed monthly sales targets by attracting new clients and encouraging upselling of services and sessions.

Professional Conduct Oversight:

• Maintain high standards of professionalism and report any staff misconduct in front of clients immediately.

Reporting:

• Prepare and submit monthly reports on call center and client interactions, aligned with LBHAB standards.

Confidentiality & Price Disclosure:

• Maintain strict confidentiality of all treatment and product pricing; only share price ranges per management guidelines.

Weekly Client Feedback Reporting:

• Report weekly to management on client inquiries and responses regarding services and treatments.

Customer Service Excellence:

• Greet and assist visitors professionally, offering refreshments and ensuring a pleasant client experience.

Schedule Management:

• Monitor and coordinate doctor schedules and appointments using the LBHAB software system.

Service Promotion:

• Actively promote all available treatments, services, and packages to walk-in and online clients.

Additional Duties:

• Take on additional responsibilities as assigned by management, including departmental oversight if required.

Data Entry & Accuracy:

• Ensure accurate input of client data, prescriptions, and treatment records in the LBHAB system.

Sales Strategy Contribution:

• Support sales efforts with strategic suggestions to improve client conversion and retention.

Privacy & Data Protection:

• Uphold strict confidentiality of both customer and staff information at all times.

Customer Satisfaction Monitoring:

• Ensure clients leave satisfied and that any issues are handled promptly and professionally.

Social Media Marketing Support:

• Leverage Facebook, Instagram, Google, and YouTube to attract and engage new clients.

Client Testimonial Collection:

• Collect and manage client feedback, reviews, and video testimonials with appropriate permissions for marketing use.

• Festival Bonus: 2

• Monthly Monetary reward (Incentives)

• Working hours: 10:30 AM- 7:30 PM

• Non-competitive, safe working environment

• Evening Snacks

• Salary Review: Yearly