Customer Service Representative

Job Description

Title: Customer Service Representative

Company Name: GOLD KINEN TECHNOLOGIES LTD.

Vacancy: 2

Age: Na

Job Location: Dhaka (Banani)

Salary: Tk. 14000 - 15000 (Monthly)

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): IT Enabled Service

• Bachelor/Honors

• Bachelor’s degree (Honors); running students are also encouraged to apply

• 1 to 2 years
• The applicants should have experience in the following business area(s): IT Enabled Service

• 1/2 years of experience working in a Call Center or a similar role

• Strong verbal and written communication abilities to effectively interact with customers

• Ability to assess situations and determine appropriate solutions quickly

• Ability to remain calm and understanding in stressful or frustrating situations

• Familiarity with customer service software, CRM systems, and basic office software (e.g., Microsoft Office)

• Ability to manage multiple tasks and prioritize effectively

We are seeking a motivated, customer-focused, and results-driven Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for delivering excellent customer support, resolving inquiries efficiently, and maintaining positive customer relationships.

Workplace: On-site

Key Responsibilities:

• Handle incoming and outgoing calls and follow up on customer calls where necessary

• Provide clear, accurate, and timely information to customers regarding products, services, orders, or policies

• Handle customer complaints and issues in a professional and empathetic manner

• Identify customer issues, troubleshoot problems, and provide appropriate solutions promptly

• Maintain accurate customer records, including interactions, issues, and resolutions

• Attend activation events physically organized by the Marketing team

• Perform other duties as assigned by management

What We Offer:

• Comprehensive training and ongoing support

• Opportunities for career growth and development

• Friendly and collaborative work environment

Compensation: BDT 14000.00 - 15000.00 (Based on experience)