Customer Service Representative
Job Description
Title: Customer Service Representative
Company Name: GOLD KINEN TECHNOLOGIES LTD.
Vacancy: 2
Age: Na
Job Location: Dhaka (Banani)
Salary: Tk. 14000 - 15000 (Monthly)
Experience:
- 1 to 2 years
- The applicants should have experience in the following business area(s): IT Enabled Service
Published: 2025-12-17
Application Deadline: 2026-01-16
Education:
- Bachelor/Honors
Bachelor’s degree (Honors); running students are also encouraged to apply
Requirements:
- 1 to 2 years
- The applicants should have experience in the following business area(s): IT Enabled Service
Skills Required:
Additional Requirements:
1/2 years of experience working in a Call Center or a similar role
Strong verbal and written communication abilities to effectively interact with customers
Ability to assess situations and determine appropriate solutions quickly
Ability to remain calm and understanding in stressful or frustrating situations
Familiarity with customer service software, CRM systems, and basic office software (e.g., Microsoft Office)
Ability to manage multiple tasks and prioritize effectively
Responsibilities & Context:
We are seeking a motivated, customer-focused, and results-driven Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for delivering excellent customer support, resolving inquiries efficiently, and maintaining positive customer relationships.
Workplace: On-site
Key Responsibilities:
Handle incoming and outgoing calls and follow up on customer calls where necessary
Provide clear, accurate, and timely information to customers regarding products, services, orders, or policies
Handle customer complaints and issues in a professional and empathetic manner
Identify customer issues, troubleshoot problems, and provide appropriate solutions promptly
Maintain accurate customer records, including interactions, issues, and resolutions
Attend activation events physically organized by the Marketing team
Perform other duties as assigned by management
Job Other Benifits:
Comprehensive training and ongoing support
Opportunities for career growth and development
Friendly and collaborative work environment
What We Offer:
Compensation: BDT 14000.00 - 15000.00 (Based on experience)
Employment Status: Contractual
Job Work Place:
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 9.15% |
| Tejgaon College | 1.76% |
| University of Dhaka | 1.41% |
| East West University | 1.41% |
| Bangladesh University of Business and Technology | 1.41% |
| Southeast University | 1.41% |
| Green University of Bangladesh | 1.41% |
| Government Titumir College | 1.41% |
| kurigram govt college | 1.06% |
| Ahsanullah University of Science and Technology (AUST) | 1.06% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 84.51% |
| 31-35 | 10.92% |
| 36-40 | 1.06% |
| 40+ | 1.76% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 90.85% |
| 20K-30K | 7.04% |
| 30K-40K | 0.70% |
| 40K-50K | 0.70% |
| 50K+ | 0.70% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 30.99% |
| 0.1 - 1 years | 13.38% |
| 1.1 - 3 years | 29.23% |
| 3.1 - 5 years | 15.14% |
| 5+ years | 11.27% |
