Sr. Executive/ Assistant Manager – Customer Service

Job Description

Title: Sr. Executive/ Assistant Manager – Customer Service

Company Name: Dreamer Properties Ltd.

Vacancy: --

Age: At least 14 years

Job Location: Dhaka

Salary: Tk. 25000 - 40000 (Monthly)

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): Real Estate, Developer, Real Estate Startup

• Bachelor/Honors

• Minimum graduation from any reputed university of Bangladesh

• 2 to 5 years
• The applicants should have experience in the following business area(s): Real Estate, Developer, Real Estate Startup

• Age At least 14 years

• Skills Required: Customer Support through Phone, Customer Relationship, Objection Handling

• Excellent communication and interpersonal skills in both Bangla and English.

• Strong customer handling, negotiation, and problem-solving abilities.

• Proficient in Microsoft Office applications (Word, Excel, PowerPoint) and email correspondence.

• Experience in CRM software and customer database management will be an added advantage.

• Ability to handle customer complaints professionally and ensure timely resolution.

• Capable of coordinating with Sales, Accounts, Legal, Design, Engineering and Construction. Good understanding of real estate handover processes and customer documentation.

• Smart, presentable, positive attitude and customer-focused mindset.

• Candidates from leading real estate companies will receive preference.

Job Location Dhaka (Jolshiri Abashon)

Dreamer Properties Ltd. (DPL), a leading and fast-growing real estate company, is looking for a dynamic, customer-focused, and result-oriented professional for the position of Sr. Executive/ Assistant Manager – Customer Service. Applicants with proven experience in Customer Service functions from Bangladesh's leading real estate companies will be given priority during the selection process.

Job Description:

• Maintain communication schedule over the phone and email, prioritize tasks, attend meetings, prepare action plans and review progress.

• Demonstrate professionalism, manners and excellent customer service skills in both after-sales services and facility management services.

• Creating a strong client base relationship for potential business opportunities.

• Coordinate internal modification work and handle related settlements.

• Manage materials selection and prepare demands/refunds costing for clients and landowners.

• Project visits with customers as and when required.

• Stay updated on market trends and resolve customer issues promptly.

• Coordinate with other departments related to customer issues.

• Prepare all costings, formats and handover-related documents.

• Maintain long-term relationships by providing after-handover services to our valued clients & create references.