Sr. Executive (Ecommerce Customer Support)

Job Description

Title: Sr. Executive (Ecommerce Customer Support)

Company Name: IVAMCO

Vacancy: 1

Age: 22 to 28 years

Job Location: Dhaka (Uttara Sector 4)

Salary: Tk. 15000 - 18000 (Monthly)

Experience:

• 2 to 4 years
• The applicants should have experience in the following business area(s): Telecommunication, Online Retail Startup

Published: 2025-12-17

Application Deadline: 2026-01-16

Education:

• Bachelor of Business Administration (BBA) in Marketing
• Master of Business Administration (MBA) in Marketing

Requirements:

• 2 to 4 years
• The applicants should have experience in the following business area(s): Telecommunication, Online Retail Startup

Skills Required: Complaint analysis,Complaint Handling skill,Customer query management,Customer satisfaction survey,Customer Service,Customer Service Quality Control,Customer Support through Phone,Data Management,E-Commerce products,Product Development

Additional Requirements:

• Age 22 to 28 years
• Only Male

• 2–4 years of experience in Customer Support, preferably in Ecommerce.

• At least 1 year of team leading or supervisory experience.

• Ability to handle pressure, multiple tasks, and critical customer issues.

• Hands-on experience with CRM tools, order management systems, and support platforms.

• Data-driven mindset with the ability to analyze performance reports.

Responsibilities & Context:

Wanna Lead a Sophisticated Customer Support Team? Ready to Take on Challenges? Then This Opportunity Is for You!

We are looking for Individual who will be is responsible for supervising the daily operations of the customer support team, ensuring timely and accurate resolution of customer queries across all channels (phone, chat, email, social media). This role ensures high customer satisfaction, smooth order-to-delivery experience, and continuous improvement in service quality for the Ecommerce business.

Key Responsibilities:

• Lead, mentor, and monitor Customer Support Executives to ensure consistent performance.

• Conduct daily briefings to align team on updates, priority orders, policies, and targets.

• Oversee timely and accurate resolution of customer inquiries related to orders, delivery, returns, refunds, product issues, and website/app usage.

• Ensure all SLA and response time targets are consistently met.

• Monitor call/chat/email quality and ensure communication aligns with brand tone.

• Implement and improve QA standards to ensure error-free service.

• Track team performance and prepare regular reports on productivity, quality, and customer satisfaction.

• Ensure customer issues related to stock, delivery delays, packaging, or product info are escalated and resolved quickly.

• Identify recurring issues and propose improvements to SOPs, scripts, and workflows.

Job Other Benifits:

• Performance bonus,Over time allowance
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Only Male can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Customer Service/Call Centre