Call Centre Agent (exp)
Job Description
Title: Call Centre Agent (exp)
Company Name: RTL Bangladesh
Vacancy: 3
Age: 23 to 35 years
Job Location: Dhaka (GULSHAN 1)
Salary: Tk. 13000 - 16500 (Monthly)
Experience:
- 1 to 4 years
- The applicants should have experience in the following business area(s): Travel Agent, Immigration and Education Consultancy Service, Law Firm, Immigration/Visa Processing, Call Center
Published: 2025-10-26
Application Deadline: 2025-11-05
Education:
- Bachelor/Honors
Requirements:
- 1 to 4 years
- The applicants should have experience in the following business area(s): Travel Agent, Immigration and Education Consultancy Service, Law Firm, Immigration/Visa Processing, Call Center
Skills Required: Call Center Operation,Call Support,Canada Visa Processing,immigration visa processing,Outbound and Inbound Calls,Visa Processing
Additional Requirements:
- Age 23 to 35 years
- Male or Female, non-smoker and discipline-minded individual.
- Excellent verbal communication in English and Bengali.
- Confident, clear, and polite telephone manner.
- Basic understanding of visa processing and international admission services (training provided).
- Strong interpersonal and customer service skills.
- Punctual and dependable with the ability to work independently and in a team environment.
- Previous experience in a call center, customer service, or education consultancy will be an added advantage.
Responsibilities & Context:
Call Center Agent (Inbound – Meta & YouTube Inquiry Handling)
Organization: RTL Immigration & Visa Advisory
Employment Type: Full-Time / Part-Time
Working Hours:
- Morning Shift: 9:00 AM – 3:00 PM
- Evening Shift: 3:00 PM – 9:30 PM
Position Overview
RTL Immigration & Visa Advisory is seeking enthusiastic, disciplined, and punctual Call Center Agents (male and female) to manage incoming inquiries from Meta (Facebook/Instagram) and YouTube regarding visa and admission services. The ideal candidates will be confident communicators, fluent in English and Bengali, and capable of handling client queries promptly and professionally via voice communication.
Key Responsibilities
- Handle incoming calls, messages, and voice inquiries from Meta and YouTube channels promptly and courteously.
- Provide accurate and up-to-date information about visa processing, admission services, and student guidance.
- Record and track all client interactions, maintaining detailed call logs and follow-up lists.
- Convert inquiries into appointments (online or in-person) and coordinate with counseling teams.
- Maintain professional communication standards and ensure timely responses to all prospective clients.
- Follow up with leads to support successful appointment conversions.
- Uphold company values of discipline, punctuality, and client confidentiality.
- Participate in briefings or training sessions to improve communication and visa-related knowledge.
Job Other Benifits:
- Over time allowance
- Salary Review: Half Yearly
- Festival Bonus: 1
extra commission
Fixed monthly salary Attendance bonus for maintaining perfect punctuality and presence Commission on successful appointments (online or physical) Growth opportunities within RTL`s expanding international operationsEmployment Status: Full Time, Part Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 10.69% |
| North South University | 4.40% |
| University of Chittagong | 2.52% |
| East West University | 1.89% |
| Stamford University Bangladesh | 1.89% |
| Southeast University | 1.89% |
| University of Dhaka | 1.89% |
| Presidency University | 1.26% |
| Northern University Bangladesh | 1.26% |
| Bangladesh University of Professionals | 1.26% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 84.91% |
| 31-35 | 13.21% |
| 40+ | 0.63% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 94.97% |
| 20K-30K | 3.14% |
| 30K-40K | 1.26% |
| 40K-50K | 0.63% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 6.29% |
| 0.1 - 1 years | 18.87% |
| 1.1 - 3 years | 38.99% |
| 3.1 - 5 years | 18.24% |
| 5+ years | 17.61% |
