Call Center/Customer Care Executive

Job Description

Title: Call Center/Customer Care Executive

Company Name: Gowell Global Sourcing

Vacancy: --

Age: Na

Job Location: Dhaka (Badda, Vatara)

Salary: Negotiable

Experience:

• At least 2 years

• HSC

• HSC/Equivalent

• At least 2 years

• Only Male

• The Candidates who does not have the qualification does not need to apply.

We (Gowell Global Sourcing) are the top online health care equipment & physiotherapy items importer wholeseller, Resseller From China, Taiwan, India & UAE & have a good of market shares of this physiothrepy equipement online sales all over the Bangladesh & middle east countries. Due to increasing volumes & current market share we need Call Center /Customer Care Executive. The role is to take care all the customer call supports to confirm the order in online & confirmation to the delivery phase. This includes developing and implementing e-commerce strategies, managing online platforms, optimizing user experience, and driving sales growth. They also handle market research, online advertising, and customer support. 

Here's a more detailed breakdown of the responsibilities.

Full Time Office Job (Can do attitudes)

Office Location: Madani Avenue 100 Feet Road (Badda) Dhaka

Job Responsibilities:

• Handle inbound and outbound calls professionally
• Provide accurate and clear information about company products and services
• Resolve customer queries, complaints, and issues politely
• Follow communication scripts and maintain call quality standards
• Achieve daily/weekly call, sales, or service targets
• Maintain call logs, update customer information, and prepare reports
• Build positive relationships with customers through polite and active communication
• Cooperate with the team and follow supervisor instructions
• Maintain confidentiality of customer data and company information
• Ensure customer satisfaction and promote a positive company image

Salary Range: Negotiable (Based on Real Experience) Salary Review: Yearly Festival Bonus: 2 After Confirmation