Call Center Executive

Job Description

Title: Call Center Executive

Company Name: Prothoma Bangladesh

Vacancy: 20

Age: Na

Job Location: Dhaka

Salary: Tk. 18000 - 25000 (Monthly)

Experience: --

Published: 2026-03-22

Application Deadline: 2026-04-21

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Prothoma Bangladesh is expanding its customer service team and looking for energetic, confident, and customer-focused individuals for the role of Call Center Executive. The selected candidate will handle customer communications through inbound and outbound calls, provide service-related information, and maintain a positive customer experience. This is a target-oriented role and requires strong communication skills, patience, and professionalism.

Job Responsibilities

• Handle inbound and outbound calls professionally

• Provide accurate and clear information about company products and services

• Resolve customer queries, complaints, and issues politely

• Follow communication scripts and maintain call quality standards

• Achieve daily/weekly call, sales, or service targets

• Maintain call logs, update customer information, and prepare reports

• Build positive relationships with customers through polite and active communication

• Cooperate with the team and follow supervisor instructions

• Maintain confidentiality of customer data and company information

• Ensure customer satisfaction and promote a positive company image