Customer Support Executive (CSE)

Job Description

Title: Customer Support Executive (CSE)

Company Name: Prothoma Bangladesh

Vacancy: 8

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ At least 1 year(s)

Job Responsibilities:
∎ Understanding the products and services provided by the company.
∎ Preparing company policies and procedures.
∎ Developing training lessons with service delivery systems.
∎ Managing a team of Customer Support Representatives.
∎ Supporting the customer through an email ticketing system and phone calls.
∎ Resolving customer complaints and queries.
∎ Providing detailed information to customers.
∎ Monitoring the performance of individual representatives.
∎ Maintaining records of each phone call for future reference.
∎ Assisting the HR department with hiring new employees.
∎ Providing the new employees with training sessions for enhancing their skills.
∎ Offering exceptional customer service and satisfaction.
∎ Following up with customers for any further information.
∎ Taking feedback from the customers.
∎ Negotiating the terms and conditions with the customer.
∎ Contributing the work to the company's knowledge base.
∎ Maintaining a healthy relationship with the clients.
∎ Adhering to the company's rules and regulations.

Additional Requirements:
∎ Age 20 to 30 years
∎ Both males and females are allowed to apply
∎ 01 year of experience working as a Customer Support Executive or a similar position in the Customer Service department.
∎ Good knowledge of managing the performance of the team.
∎ Exceptional verbal and written communication skills.
∎ Understanding and working knowledge of Customer Relationship Management.
∎ Phenomenal conflict-resolution skills.
∎ Good problem-solving abilities.
∎ A customer-oriented individual.
∎ Ability to meet deadlines and prioritize tasks.
∎ Excellent negotiation and sales skills.
∎ Outstanding interpersonal and organizational skills.
∎ Excellent phone etiquette and active listening abilities.
∎ A quick learner and exceptional ability to make decisions.
∎ Computer Skill: MS Word ,MS Excel & Power Point

Salary:
∎ 16000 to 20000 BDT or Negotiable

Compensation & Other Benefits:
∎ Office Snacks
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 6 Feb 2023

Company Information:
∎ 7 Jan 2023
∎ Prothoma Bangladesh

Category: Customer Support/Call Centre

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