Call Center Executive

Job Description

Title: Call Center Executive

Company Name: Hope71

Vacancy: --

Age: 22 to 30 years

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): E-commerce

• Bachelor/Honors

• 1 to 2 years
• The applicants should have experience in the following business area(s): E-commerce

• Age 22 to 30 years

• The applicants should have experience in the following business area(s): Immigration/Visa Processing, Coaching Center
• 1–2 years in call center, telemarketing, or customer service. (Freshers may also apply.)
• Excellent communication skills in Bangla and English.
• Strong interpersonal and customer-handling skills.
• Ability to work under pressure and manage repetitive tasks with a positive attitude.
• Basic computer literacy (MS Office, CRM software, email communication).
• Target-driven and proactive work approach.
• Call Center
• Communication
• CRM
• Customer Relationship Management
• Customer Service
• Customer Support
• Customer Service
• Telemarketing

Job Purpose:

The Call Center Executive will serve as the first point of contact for customers and prospects. This role involves managing inbound and outbound calls, providing accurate information about products and services, generating leads, ensuring customer satisfaction, and maintaining professionalism in every communication.

Responsibilities:

• Handle inbound and outbound calls in a professional and courteous manner.

• Provide detailed and accurate information about company products, and services.

• Generate and qualify leads through proactive communication with potential clients.

• Maintain an updated database of customer interactions, inquiries, and feedback.

• Ensure customer satisfaction by resolving queries or escalating issues as necessary.

• Follow up with customers to build and maintain strong relationships.

• Uphold company reputation through courteous and professional communication.