Call Center Agents
Job Description
Title: Call Center Agents
Company Name: Smart Technologies (BD) Ltd
Vacancy: 04
Age: 26 to 36 years
Job Location: Dhaka
Salary: Negotiable
Experience:
- 2 to 3 years
- The applicants should have experience in the following business area(s): Telecommunication, Software Company, IT Enabled Service, Computer Hardware/Network Companies, Importer
Published: 2025-11-04
Application Deadline: 2025-11-20
Education:
- Bachelor of Business Administration (BBA)
Requirements:
- 2 to 3 years
- The applicants should have experience in the following business area(s): Telecommunication, Software Company, IT Enabled Service, Computer Hardware/Network Companies, Importer
Skills Required:
Additional Requirements:
- Age 26 to 36 years
Responsibilities & Context:
Answer inbound calls, emails, or chat messages promptly and courteously.
Make outbound calls for follow-ups, feedback.
Listen actively to customer concerns or requests to understand their needs.
Provide accurate product or service information.
Assist customers with account management, technical support, or service requests.
Update customers on new offers, promotions, or company policies when relevant.
Record customer interactions and transactions accurately in the CRM system.
Maintain detailed logs of calls, issues, and resolutions for future reference.
Ensure data privacy and security while handling customer information.
Collaborate with relevant team members to assign related departments to resolve cases.
Share insights, customer feedback, and potential improvements with supervisors.
Participate in training sessions to improve communication, product knowledge, and technical skills.
Stay updated with the Organization’s policies, product changes, and industry trends.
Job Other Benifits:
- Mobile bill,Medical allowance,Provident fund,Weekly 2 holidays,Insurance
- Lunch Facilities: Partially Subsidize
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 9.29% |
| Bangladesh University of Business and Technology | 3.21% |
| World University of Bangladesh | 2.14% |
| University of Dhaka | 1.79% |
| Southeast University | 1.43% |
| Green University of Bangladesh | 1.43% |
| Govt. Titumir College | 1.43% |
| Northern University Bangladesh | 1.43% |
| International Islamic University, Chittagong | 1.07% |
| Prime University | 1.07% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 70.36% |
| 31-35 | 20.36% |
| 36-40 | 6.07% |
| 40+ | 2.50% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 45.71% |
| 20K-30K | 46.07% |
| 30K-40K | 6.79% |
| 40K-50K | 1.07% |
| 50K+ | 0.36% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 15.71% |
| 0.1 - 1 years | 9.64% |
| 1.1 - 3 years | 27.14% |
| 3.1 - 5 years | 20.71% |
| 5+ years | 26.79% |
