Call Center Agents

Job Description

Title: Call Center Agents

Company Name: Smart Technologies (BD) Ltd

Vacancy: 04

Age: 26 to 36 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 2 to 3 years
• The applicants should have experience in the following business area(s): Telecommunication, Software Company, IT Enabled Service, Computer Hardware/Network Companies, Importer

• Bachelor of Business Administration (BBA)

• 2 to 3 years
• The applicants should have experience in the following business area(s): Telecommunication, Software Company, IT Enabled Service, Computer Hardware/Network Companies, Importer

• Age 26 to 36 years

• Answer inbound calls, emails, or chat messages promptly and courteously.

• Make outbound calls for follow-ups, feedback.

• Listen actively to customer concerns or requests to understand their needs.

• Provide accurate product or service information.

• Assist customers with account management, technical support, or service requests.

• Update customers on new offers, promotions, or company policies when relevant.

• Record customer interactions and transactions accurately in the CRM system.

• Maintain detailed logs of calls, issues, and resolutions for future reference.

• Ensure data privacy and security while handling customer information.

• Collaborate with relevant team members to assign related departments to resolve cases.

• Share insights, customer feedback, and potential improvements with supervisors.

• Participate in training sessions to improve communication, product knowledge, and technical skills.

• Stay updated with the Organization’s policies, product changes, and industry trends.

• Mobile bill,Medical allowance,Provident fund,Weekly 2 holidays,Insurance
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2