Branch Sales & Service Manager (BSSM)

Job Description

Title: Branch Sales & Service Manager (BSSM)

Company Name: Eastern Bank PLC

Vacancy: --

Age: At least 27 years

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

Published: 2026-06-18

Application Deadline: 2026-07-02

Education:

• Bachelor/Honors

• Minimum graduation from the relevant area from any reputed university.

• Age At least 27 years

Other Requirements:

• Strong business acumen with an established professional network.

• Willingness to be geographically mobile and flexible.

• Strong interpersonal and relationship management skills.

• Capability to engage self in a collaborative and performance-driven work culture.

• Ability to comply with process guidelines and ensure top notch customer service.

• Ability to identify and onboard new business opportunities and manage customer relationships.

Eastern Bank PLC (EBL), one of Bangladesh's premier private commercial banks, is renowned for its commitment to innovation, service excellence, and customer-centric banking solutions. As part of our ongoing growth and expansion, we are seeking experienced, energetic, and results-driven banking professionals to join our Retail Banking Branch team.

If you are passionate about building lasting customer relationships, driving business growth, leading high-performing teams, and delivering exceptional banking experiences, we invite you to explore the following career opportunities and become part of a dynamic organization that is shaping the future of banking in Bangladesh.

• Job grade: Senior Principal Officer (SPO) to First Assistant Vice President (FAVP)

• Job Location: Anywhere in Bangladesh, considering the capacity.

Key Responsibilities:

• Support the Branch Manager in achieving business objectives, driving portfolio growth, and ensuring service excellence across all customer segments.

• Drive growth in liabilities, assets, and other key business portfolios while maintaining strict adherence to prudent risk management standards.

• Supervise, guide, and support Relationship Officers / Relationship Managers in achieving assigned sales and service targets.

• Lead and execute sales campaigns, customer engagement initiatives, business presentations, and other business development activities.

• Ensure delivery of superior customer service by effectively addressing and resolving customer complaints in coordination with relevant internal stakeholders.

• Authorize and monitor non-cash transactions in compliance with regulatory requirements and internal control frameworks.

• Continuously monitor asset portfolio quality and proactively identify, assess, and escalate potential risk concerns.

• Conduct preliminary screening and assessment of Retail and SME loan applications to ensure policy compliance and mitigate fraud and credit risk exposure.

Why You Will Join Us:

• Opportunity to work with the most respected bank of the country.

• Unparallel career progression with performance driven result.

• Immense scope of learning and self-development.

• Competitive compensation package with attractive long-term benefits.

• Incomparable financial support during critical illness.