Associate, Service Assurance

Job Description

Title: Associate, Service Assurance

Company Name: SSL Wireless

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Contractual

Educational Requirements:
∎ Bachelor of Science (BSc) in CSE

Experience Requirements:
∎ At most 1 year(s)

Job Responsibilities:
∎ Manage infrastructure operations, operational process and procedures.
∎ Proactively monitor, evaluate, troubleshoot and mitigate malfunctions in software applications and services.
∎ Perform routine check of system platforms to identify performance issues and risks and mitigate them.
∎ Complete any delegated new implementation and operational /deployment related activities on site or off site.
∎ Provide Tier 2 technical support and troubleshooting to external customers and Tier 1 Helpdesk.
∎ Technical/Semi-technical correspondence with principles.
∎ Manage and review system logs.
∎ Work as a member of a team that operates 24/7 in roaster, on site or off site.

Additional Requirements:
∎ Have to Monitor all the services tools .
∎ Have to follow hourly monitor process properly .
∎ Have to follow escalation process according to SLA.
∎ Will have to work under shifting duty.
∎ Must have computer knowledge.
∎ Must have to good communication skill with clients.
∎ Must have to multiple tasking ability.
∎ Able and willing to work under pressure and meet the challenges.
∎ Self-motivated hardworking, energetic and result oriented.
∎ Good analytical, planning and coordination skill.
∎ Good communication and interpersonal skills.
∎ Excellent command over English and professional writing skills.
∎ Good knowledge in MS-Word, Excel, PowerPoint, Internet and Email.

Salary: Negotiable

Compensation & Other Benefits:
∎ Lunch Facilities: Partially Subsidize
∎ Free Health Checkup
∎ Weekly 2 Holidays

Job Source: Online Job Posting.

Application Deadline: 6 Jul 2021

Company Information:
∎ 6 Jun 2021
∎ SSL Wireless
∎ Address : 93 B, New Eskaton Road, Dhaka - 1000
∎ Web :
∎ Business : Software Shop Limited (SSL Wireless) is one of the leading Software Development, ITES, and Fintech companies in Bangladesh, which has been awarded with ISO 27001:2013 certification. SSL is an associated company of one of the biggest garments exporting groups in Bangladesh, Concorde Garments Group. SSL provides Messaging Solutions, VAS, Virtual Recharge, Online Bill Payments, e-Commerce Solutions, Payment Services, Website & App Development, Salesforce Tracking, Enterprise Solutions, Digital Banking Solution, Digital Wallet, Card-on-File, Cyber Security, Digital Marketing and Customized Software Development Solution to 90+ Banks & FIs, 2000+ Corporates, 6 Utility companies, different Government agencies, NGOs and SMEs. SSL is the largest TV, Radio, Media & Online News Channel aggregator. SSL is also the first & the largest Online Payment Aggregator of Bangladesh having 3500+ e-Commerce merchants under coverage through its PSO licensed and PCI DSS certified Payment Gateway platform SSLCOMMERZ.
At SSL, everyone has a very open and clear mindset and is always trying to find innovative solutions to make a better utilization of the available technology. The people at SSL are well aware about their specific duty towards the society and the industry. This advantage along with the precise understanding of the local market lets SSL Wireless to serve its customers with the appropriate solutions and services.

Category: IT/Telecommunication